Hi, did they check the software & update at the same time as motor replacement. My wife had exactly the same issue and once software sorted, bike back to original power output.
I built my own using a Park Tools clamp assy. Having a buggered shoulder, I struggled to lift bike into my old stand so built this with a 12v Boat Winch. All up cost @ $800.00 NZD
Check your rear shock pressure - Had similar problem with my wife's Levo, as she is very light, the shock pressure was low and due to suspension sage during riding the chain touched the guide mount plate.
Being a retired avionics engineer, and both my wife and I on to our second Levo’s, I have taken large interest in the ‘electronic’ issues surrounding the Levo’s.
Having done a number of moisture entry preventative measures, and still having TCU fault codes on both our bikes I am strongly of the...
Hi, when you say you re-checked the jockey wheel installation, did you check for proper chain engagement as many sram jockey wheels are narrow/wide in shape like chain-rings. If the chain is not fitted correctly you do get a weird noise.
Had similar faults on both wife's and my 2020 Levo Experts - I took the TCU out of both bikes, cleaned the two plugs and refitted them with a heat-shrink sleeve over the connectors, then I wrapped a piece of insulation tape around the TCU to cover the USB port. We have had no further problems. I...
My wife and I recently updated our 2018 Levo’s to 2020 Levo Experts (After the extended range) and my bike has developed the issue of the motor running on when pedaling stopped.
Having 2 bikes of the same year & model has allowed me to accurately compare the operation of the bikes.
The technical...