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Hi C., thanks for reaching out. We were already out of office when you are awake in Canada. We are having a look at your issue right now, and trying to replicate it. Please have a little bit of patience. Thanks!

No, unfortunately not...its more like a by-product of the gauges the HPR50 needs for motor controls. Sorry, this answer might be a little disappointing.

You are right with the strain type gauge! A dedicated power meter like 4iii or stages will usually be superior in accuracy.

Hey there, we are working on both aspects. Transparency of what is being changed is the easier task, this will be available soon for both the rider and the dealer. Over-the-air updates is a more complex topic. We are seeing a lot of issues from other drive system suppliers, e.g. with bricked...

Sorry to hear that! But yes, same e-system, same software!

The distribution began October 31st, from 3:30 – 4:15 pm Middle European time, so beeing close, but I am pretty sure you have got the latest version.

Its necessary for bikes, that do not use a remote. There will be road bikes with the central display unit only. Yeah, i understand what you mean. On the other side, the product as a whole is also about simplicity and focusing on the natural ride, therefore we dont want to overcomplicate. It is...

Thanks for that feedback and your questions! 1 Extended centre button functionality means you can use the centre button for changing support modes but then need to double press for switching screens. 2 The Trek Fuel EXe requires a software update to be fully compatible with the TQ App. Update...

Thanks @mitea and all contributors! I love the way you are involved with the product! Also the quality of the requests here pretty impressive. Let me try to summarize: Motor torque up from 50 to 55, 60 or even 75 Nm Advanced motor tuning Save preferences for different ride types (motor tune...

Thanks! And I totally agree. Right now we are doing some baseline testing. Once we progress we will share a comprehensive explanation and a reliable timeline....

Hi! If you are from the SF bay area, then i think you got a reply yesterday. If not - please send again here: [email protected] Right now as a rider you are not able to check your software versions. We are aware of that and checking options right now. The best option in my opinion would be via...

Thanks Rob!

Hi everyone, there is a battery software update available at your LBS since november 1st. The update to V1.99.05 tackles ERR 4414 BATT HW. Looking forward to get feedback from you!

Hey there, my name is Roman. I am with the TQ service team. Trying to get a good glimpse what is happening with all those new bikes equipped with an TQ HPR50 system. I might not be able to answer questions regularly. Happy to connect though! Cheers Roman