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Battery stays very tight to the frame and battery cover almost does not have a gap. It is tighter then in old frame. I washed bike with jet washer and after the wash I removed battery to see if any of water is inside the frame and no water came into the frame, everithing inside was dry.

Heckler is reborn😀. It took me 5 hours to swap all parts to new frame. I got 2024 frame with ep801 conectors so I had to swap old conectors to a new frame and I put some Dyedbro protective tape on toptube and chainstay. 😋

20 days after I cracked the frame I received new frame from SC as crash replacement. Outstanding support. I got the same colour as I had before. You can see how the heckler frame looks like. Frame is assembled with all battery holders and connectors. So swapping components will not be a big...

I have read all warranty conditions on SC website. I could not find article or paragraph where they write or mention that the customer have to return broken frame or that is obliged to return frame. It should be written officially on the terms of warranty agreement in order to take into force...

I have question. SC approved crash replacement and they offered me new frame at reduced price. Do I have to return cracked frame to local LBS. My local LBS told me that I have to take over to them my old cracked frame. I bought bike with my own money, and I am paying new frame so my opinion is...

I know it was repairable I already contacted carbon repair, but SC offered me a good deal for a new frame so difference between repair and new frame is not significant. I have to send back cracked frame to SC (to my LBS in Croatia). An I will have new warranty on new frame. I hope that I will...

It was around 0 degrees not to much cold. Just enough to be muddy and slippery. I don not think that this temperature could have influence on carbon structure. I am riding carbon bikes through all year and during the winter, no problems so far.

But I must be honest, Santa Cruz responded in two days and offered me really fair and good deal for a new frame. I do not now how long it takes to receive new frame. Building a new bike with old parts will be pain in the ass. I will have to transfer all parts, motor, wires and battery to a new...

I am riding carbon bikes for 10 years, I have two more analog bikes, scott genius carbon and scale carbon. Never broke carbon bike. I have had many nasty crashes before and nothing happened. This was even not a crash, just slide on the left side because of the mud. Just a shit luck or to weak...

Before one week I cracked my 4 months old Heckler. :(. It was muddy and snow and after small drop I slipped on the left side with the bike. Nothing happened. I can not even call it a crash. I continued ride like nothing happened. I went for a drink in mountain house and went downhill to the...

Thank you all for advices (y), this is my first ebike. I have to adopt to it :) Beside this problems bike is rocket. I love it.

I just bought SC Heckler. Second ride and it was really muddy. Bike was full of mud. It was really hard to clean. Before ride I have put some window seal in motor cover like some recommended in this posts. But it did not help. Inside the cove wires were full of mud, sand and leaves. Is there...