I've owned a 2020 Trance E+3 for 2 years and about 1,800 miles. In that time the bike has been faultless and despite some geometry issues which do not suit me (long torso-short legs) it has been an absolute pleasure to own. On the strength of this, 12 days ago I collected a 2022 Reign E+2...
Could there be a tolerance issue between your bike's connectors (male) and your battery's (female)? I'd try bending the male connectors slightly to one side in an attempt to achieve an interference fit.
This has me concerned!
I've had my 2020 Trance E+3 for 2 years and 1700 miles. Zero issues except that after around 600 miles the motor became quite noisy. Despite this it continues to work well with total reliability. Other than the specified tolerance, there is no play or apparent wear in the...
At this moment the new Reign isn't even mentioned on the UK site! Perhaps the prelude to a continuation of poor parts support (e.g. batteries for current models are like rocking horse manure in the UK).
The better geometry for steep downhills, smaller motor for ground clearance and larger...
"Thanks to brexit" and not being tied to the failing Euro it should come out at around £6,200 for the E+0. Anything substantially more and it will be Giant UK taking the p#ss and my cue to shop elsewhere.