Recent content by Stuart54

Mine is a 2023 9.8 XT, bought in 2024 for a big discount. It is a Large and I am 6' 1" and 75kg (165lbs). My wife is 5' 9" and the Medium fits her perfectly. Highly recommend this bike as it rides superbly. Range for me is around 25 miles on a 50nm motor, using a mix of all three power options...

This may be of interest to anyone experiencing issues pairing their devices to their TQ system following an update to their bike's software over the last couple of months. I took my Trek Fuel EX-e to my local shop in October 24 for a system software update and, following this, I could not pair...

Great info. Thank you.

I can only say that this is a good example of a decent bike manufacturer trying to get into areas in which they do not have any expertise and failing. My TREK FUEL ExE is great to ride but in all honesty the electronics that are a big selling point in their marketing are hugely disappointing. I...

Thanks for the info, Mteam. Hopefully this will finally sort out the problems.

Yes, I agree Stihldog. I use Strava for recording rides as well, but it's pretty poor that the tracking/navigation features that Trek promote in their advertising don't work on what are very expensive bikes. My experience is that they're pretty disinterested in client support.

Is anyone having problems with the Trek Central app not recording rides correctly? I have an Android phone and Location is set to "Allow only when using the app", but when I finish a ride I find that only small sections have been recorded and anything in between is just joined by a straight...

Latest update is that after leaving my Trek Fuel Exe 9.8 for a week with my dealer, they updated all of the software on the bike and were also told by Trek UK that all I had to do was to delete the app on my Android phone, reinstall it and then the incorrect hours showing on the odometer would...

My latest on the odometer "hours" issue is that I collected my bike from the dealership after they had worked on it for a week. They had been assured by Trek UK that the problem could be cured by deleting the app and then reinstalling it. Why it took Trek UK a week to tell them this is anyone's...

That's so annoying, Roscothebosco. Not ideal with a brand new bike! Hope you both get well soon!

Thank you, Mteam. Interestingly, my wife bought the exact same 2023 model and does not have this hours issue, which is surprising. Whilst I agree that a software update may resolves the hours problem, the other issues I mentioned above are a deal breaker if they can't be resolved. What's the...

Further to me other posts above, I've now ridden the bike 3 times, totalling 68.86 miles on my Garmin, the 3 separate rides on the Trek app recorded a total 109.12 miles, while the overall mileage on the app odometer shows 80.2 miles. To compound matters the hours on the odometer are unchanged...

Same issue with my 2-week old Trek Fuel Exe, also with 216,745 hours as my starting point on setting up the bike. Additionally, I've ridden the bike 3 times, totalling 68.86 miles on my Garmin, the 3 separate rides on the Trek app recorded a total 109.12 miles, while the overall mileage on the...

I've had another response from Trek UK on this issue. They've told me the following: "As mentioned in my previous message, you can visit your local Trek dealer. Unfortunately this (changing the odometer via the app) isn't possible due to the fact that it could be considered de-frauding the...

I have the same issue with my brand new Fuel Exe showing 216,745 hours straight from the dealer, and am getting the identical "visit your dealer for a diagnostics check" reply from Trek. I have contacted my dealer and will repost on this forum if I get any useful feedback. I can't say I'm...