Hi Jock, let me know how you get on as my dealers telling me they are out of stock now. :mad:
8 months and counting now to actually get the lights I purchased that fit my cube ebike.........
Has anyone ever obtained a response from Cube customer services I wonder?
It seems Cube now have BES3 lights on their website. I am back onto the dealer to get them ordered for my bike. I could really use them now with the dark mornings and early nights.
I assume the BES3 fitting is for the Kiox 300 system...
Still waiting for Cube to pull their finger out and sort the fitment for the Bosch kiox system. The dealer said they would replace them with the correct lights once they arrived, July they said. September now and I still don't think Cube have addressed this issue? Honestly, Cube customer service...
I have a Thule Easyfold XT 2 and wondered if anyone had used their bike carrier for taking luggage rather than their bicycle? I know Thule do a custom set up but wondering if there is anything to stop me from using my bicycle carrier for luggage? I will have a car full going on holiday and it...
Hi Jock, its very poor isn't it. Cube have totally ignored my question re the lights and the dealer has not come back to me either over 2 months later. It really is shocking customer service all round but they don't appear to care as they cannot make enough bikes to sell !
Not sure what to do...
I went with the Thule Easyfold XT2 and am impressed. I just checked where I purchased it and they are no longer on offer. I did get a bargain at £479. I would also be happy with the velo compact no doubt. I wanted something I could fit into the car once I had reached my destination, both are...
Yes agree, the Velo compact is also a good option. Rather than folding in half, the lights slide inwards to reduce its footprint. I also considered this.
Great thread, helped me decide which I should buy.
My Thule Easyfold 2 was £479. Shop around.
I considered the Buzz rack but after watching the video its far more faffing around. The Buzz rack has its benefits but for me the thule is far simpler and user friendly.
I went and purchased the thule XT2 easyfold and its a great bit of kit. It takes me a minute or two to attach and a couple of minutes to get my bike on. It fits my Cube XXL 29er . Cost me around a grand for the tow ball and rack so not a cheap option but for transporting my ebike its spot on. I...
I have had my Cube EXC750 around 3 months now and as yet have not been able to get it back for its first service.
Is the first service free?
Should the dealer replace the battery cover and clip foc that came off first ride and was damaged by the rear wheel? I did report it at the time...
The connectors are different according to the dealer hence them not fitting. I emailed cube before purchasing to clarify, they said they would fit, they don't. I can possibly have them spliced on apparently. Doesn't fill me with confidence Cube not knowing if their own products actually fit.
Has anyone else had their Cube battery cover fall off? Mine fell off on the first ride and the rear wheel had gone over it when I eventually found it. Looks like the cover and the mechanism need replacing. Hopefully this won't be a big issue when it goes in for its first service. Does anyone use...
Hi All,
I am new to this and purchased a Reaction hybrid exc 750 a few weeks ago.
I am a little worried about being stranded miles away so was wondering , will this bike have inner tubes fitted or tubeless? Whats the best way to deal with a puncture as I have noticed...