I have been resisting the urge to buy a R-PT, because there is nothing wrong with my Levo (lol), but I really miss how Transitions ride so I'm always tempted. Have you had any issues yet? My Relay was a major let down and I'm leery of buying a "first gen" bike again lol.
Oh man that's a bummer, we have had this happen once that I can remember, the customer lived two hours out of town so he bought online and turned out the sensor cable connection was broken, we got the part in and had the bike up in about a week but he had to drive four hours to get it sorted...
My experience with Fazua's motor and that god awful headset routing makes this a hard pass. Focus wants to take a hard line with that headset nonsense they can keep their bikes.
Its super easy in the Studio software (I work at a shop) you just need the the wheelsize CM which I got from here:
https://support.wahoofitness.com/hc/en-us/articles/115000738484-Tire-Size-Wheel-Circumference-Chart
I run mine mullet as well, HS in the steep position (64 deg) and rear end in the high. We have a lot of roots and rocks but in this set up very rarely pedal strike. I also updated the wheel size for the motor (bike shop can do very easy). The tight switch backs are so good this way!
I had a short time on my Relay, Lots of issues and I will summarize it as this: "Great bike, sub par ebike". Sticking with my full gas Levo, and got another Kenevo SL.
I'm 5'11 with a short inseam (29) I started with an S4 and a 150mm dropper, and it felt huge stand over an reach wise. I am currently on an S3 with a one up 180mm dropper and a 50mm stem it feels so much better. Its a great do all bike as I use mine to ride with the younger fitter analog guys...
The Relay motor is more powerful, honestly that and how quiet it is are really is the only things I would say that is better about the Relay over the KSL.
My girlfriend and I both got Relays at the same time, hers has been issue free other than a controller ring update, mine was cursed.
1. DOA battery out of the box, one week wait on Trans.
2. Controller ring died, 1 week wait.
3. Bike sounds like a plastic trashcan thrown down some stairs on...
Well alfter a failed romance with a Transition Relay, I bought another KSL. Felt like coming home.. :ROFLMAO: Went S3 this time and feels the better choice size wise.