CatButt, I understand your frustration. I’m in Idaho so everything is remote, but I have had nothing but good experiences with YT service. My Decoy Pro Race came with a broken chain stay (thanks to FedEx beating up the box), YT had a new one in my hands in two days (it took about 30 minutes to...
That’s awesome to hear! I just turned 69, and I think my new Decoy just bought me another decade of riding! I live in the mountains of central Idaho, and I’m elated that the Dept of Interior just opened BLM mtb trails to evokes. Now if the Dept of Agriculture (i.e., Forest Service) follows suit...
It sounds like my problem; I thought it was an adjustment issue, so I called YT (wouldn’t shift into 11th gear, the 9 tooth cog). They said no, it’s a defective cassette so they sent me a new one (actually the 9-39 tooth half) and it resolved the problem. I have chain whips, so it was a very...
I have a stock Decoy Pro Race with firmware 4.7.0, have done about 4 real rides, yesterday while doing about a 12 mile, 1600 ft ride, my brother was riding my Decoy for the first time (I was on my Jeffsy) and he had the 043 error. Power cycle fixed it, it's the first time the bike has thrown an...
I spoke with Austin and Andreas. Also, I misspoke in my original post. The replacement was the HIGHER gears (2-11). eThirteen’s eSpec cassette is two parts, one is the lowest gear (46 teeth), the other is the ten highest gears (39 teeth to 9 teeth). It felt out of adjustment, but apparently the...
I have a Decoy Pro Race and had problems shifting into 11th gear. YT told me there is a known problem with a certain batch of cassettes so they sent me a replacement part. I changed out the lower gears (1-10) and the new part fixed the problem. YT’s response to this problem was excellent. The...
Just FYI, I ordered a Decoy Pro Race in large on May 25th, with an availability date of July 7th. It was delayed twice, to early August. On August 6th I received an email from YT with a FedEx tracking number, and a delivery date of August 8th.
Because of screwups by FedEx I didn’t receive the...
I’m going to check in Wednesday to confirm that this time it’s for real. I got to demo a Decoy Saturday and Sunday, first time I’ve actually seen one in person. Managed to do about an hour on flowy single track - it was seventh heaven! What a treat! Also, I have a large 2019 Jeffsy, I’m 5’9”...
Curious if you folks ordered the matte version, and did you order the fork kit and/or anything else from invisiframe? (btw, last Friday YT told me my large pro race should arrive at warehouse today and ship later this week; order placed May 25th)
The problem is lack of real information. I’ve seen posts from Europe that had on-time deliveries, and posts with huge delays. Same for Canada (although the posts I read from there seemed to tilt more to big delays) and for the U.S. And I’m not talking about long leads between order date and...
I ordered a Jeffsy during the 4th of July sale, website said in stock and it took less than a week to have it in hand (love that bike, needed to upgrade my 2011 acoustic unit since US is largely hostile toward emtb’s). YT’s website still shows the Jeffsy order as “not processed yet” even though...
I just hope we all get our bikes pronto. I’m going nuts, but I’m glad for those of you who can pick them up at the Mill. That’s a wonderful opportunity to make sure everything checks out ok from the get-go (and not to mention dealing with warranty issues should they arise). Interestingly, the...