Sorry I haven't try the 4813e as I am using 4812 e road and I like to cycle non stop until battery fall under 30% which motor sometime overheat mid way.
Saddle seat sometime make those noise. Try pedal up saddle. Then check your 3 motor bolt n last your linkage bolt. I think its mostly your 3 motor or saddle..
Pm me your WhatsApp number, check your email as she has reply. You email went into spam , that why she didnt reply. You can WhatsApp her on +86-13642369910. Keep in mind china has block WhatsApp, they need to use VPN to use WhatsApp. Sometimes VPN will disconnect by itself.
All my bike are 29ER . even my Nukeproof Giga 295 (Bike of the year in Mullet setup) , i swap my swing arm to full 29ER cause mullet its not suitable for my local trail but my KUN LUN its mullet now n i am very satisfy with it. I dont think i will change it to FULL 29.
You need 5800 mah battery cell to get 835wh and now on the market ONLY LG M58T INR21700-M58 has it. Samsung has the 21700 MAX 5000mah. If i were to buy another battery pack, i would get Samsung 50S NOT 50E. The 50S has 25AMP discharge rate so therefore its generate less heat compare to 50E...