Recent content by Alan Yeung

I haven't had to charge the spare as that's not how I intend to use it. The spare will be shipped ahead of my next trip so I can still use the main battery in the interim. However, if I had to I would simply remove the motor cover, unplug the battery cable from the main battery and plug it into...

Contact SC customer service directly.

The battery mount brackets can be ordered directly from Santa Cruz. The parts and shipping were free. As for the connector it looks sturdy and should be fine as long as it's not abused.

I got an email from Fazua re: the cancellation of the range extender and to contact one of their agents re: a special offer (i.e. this discount).

Discounted price: CAD $409

Just did the 480Wh battery swap and contrary to what I've heard and read it doesn’t require motor removal (at least for the M sized HSL)! Turn off power to bike Turn bike upside down Remove the motor cover by removing the 5 x 2.5mm hex screws Disconnect the battery cable from the motor While...

I test rode the EXe but ended choosing the HSL because I preferred the extra torque and the plusher feel of the HSL. I actually don't want to lighten the HSL. I find at 42 lbs this weight strikes a perfect balance between being playful and planted.

AXS Firmware reset sign out of app (settings>logout) Select "Off the grid / blue tooth access" remove battery hold down axs button and install battery let go of axs button AXS derailleur will appear with red exclamation point select it, and install firmware Note this did not fix my issue. I...

I had a similar problem last October with my brand new Heckler SL after bumping the derailleur off a rock on my second ride. There was no visible damage and no bend or misalignment. I called SRAM and we tried a firmware reset but that didn't help. In the end I had it replaced under warranty. No...

Take off the motor/battery cover and add some foam around the brake(?) cable that was contacting battery. The electrical cables already had foam protection.

Silent for the first few months then it developed a creak and a rattle. It took some time to isolate the two sounds. The creak is coming from the fork (CSU issue - annoying, no way to fix). The rattle was caused by one of the cables contacting the battery. I added some foam around the cable and...

What a coincidence. I have a Levo with a Zeb, X2 & Cascade link and now own a HSL as well (GX-AXS trim). 1) 4000' climbing in River might be possible. I picked up my HSL late last season so only got a few rides in. My weight is similar to you ~175lbs, and my longest ride in 6C temp was: 25.15km...

Here's stats from my biggest ride so far, 84% battery used, and I'm ~170lbs. For comparison, the same ride on my Levo with a 700Wh battery consumed 60% of the battery riding mostly in trail mode (average rider power 67W)

I have the carbon reserve rims on my Levo and now the AL reserve rims on the Heckler. I originally got the Reserve 27 for my 2016 Bronson. After a few years a hairline crack appeared and SC replaced that with a Reserve 30 which I run on my Levo. Just earlier this fall, I cracked that rim on a...

I have the SL GXS AXS and so far don't feel the need to upgrade anything. I'm 75kg and do mostly all-mountain riding. I also own a 2020 Levo with a Zeb fork, X2 shock with a cascade link. My reasons for getting the SL is I want a light weight playful emtb to contrast against the Levo and the...