Yeah, anything expensive and prone to shipping damage needs to be received in person so it can be inspected before accepting delivery. Once you accept delivery nobody knows the damage didn’t happen after it was received. That’s your challenge.
Totally irrelevant in the EU. Consumer laws protect us from situations like this - no idea how it works over there, but here the power is with the consumer not the retailer.
Just think about it for a moment... what happens if the item in the box is damaged but the packaging is pristine? I can still make a claim against the retailer that the goods were not received in a satisfactory condition, with the appropriate proof.
Sounds like you have a handle on the situation then. The responsibility is on the carrier. You even somehow confirmed the damage happened after the package left the warehouse. Not sure why you’re shit talking the bike manufacturer like they’re failing to take responsibility.
Did you
read the OP? Nowhere was there any shit talking about Specialized... it was purely about the service being offered on their behalf.
why the 2 months wait before issuing a complaint?
Doesn't read like the OP waited two months, reads like it has
been two months since it happened and they are, unfortunately, still not able to get the issue resolved to their satisfaction.
The more we learn about this the mistake is obvious. You should have never accepted delivery of the package when you saw it was damaged. It should’ve been refused.
Kind of besides the point but the buyer does decide who delivers the bike when its purchased. You chose freight delivery. This is a prime example why I choose a LBS to deliver my bike instead of choosing a freight company to bring a box to my door. A LBS pickup is much safer and knowledgeable about bikes obviously. Usually the bike is delivered to you assembled too.
Unless you know something we don't, the OP bought the bike and had it shipped by the retailer's delivery service. I highly doubt that they bought the bike, arranged their own transport and then are complaining about said retailer not willing to do anything about the problem - otherwise they'd have told him to jog on already.
You keep equating your own personal experience and preferences to this situation and presenting them as fact, when they are merely opinion.
How do you think the bikes get to the LBS you are so fond of in the first place? Do you think they don't have to deal with this shit sometimes? I know mine has... and business-to-business transactions lack all manner of the protection us consumers are afforded.
The problem is not the brand itself, but the dealer IBKBIKE. They are offering no solutions. I made the mistake of applying protective film to the bike; initially, they told me it wasn't an issue and even asked for the invoice for the film. However, they have now changed their position. They are demanding that I return the bike in 'perfect condition' and without the film. The bike is currently disassembled and repacked (a 2-hour job), but they refuse to listen to reason. My anger is directed solely at IBKBIKE.
Okay, this is weird. What chain of events led you to feeling that you should put frame protection on the bike whilst there was still an outstanding issue with the forks?
Had they promised you a replacement fork at that point? And even if you
have put something on the frame... take it off and return it? Are you angling for a refund on the frame protection and
this is your only sticking point?
Also... what are the consumer laws/rights in Spain for distance purchasing?
around!
