YES! My neighbour had this issue. I think he waited 6 months for a replacement. Thankfully I had a spare and got him up and running again while he waited. A new motor cost him $800 CDN. Out of warranty.
Emailed Bosch with a grumble and also called oneway the cube uk importer both apologetic and helpful. bike was sorted within a week and all good now. Could have been co-incidental but shop that was dealing with it did say that oneway had rang the shop to see “what was happening with the warranty claim”. Thank you Bosch,oneway and lbs.
I’ll add my small gripe also…recently took two EMTB’s into the local Bike Shop ((Trek) for the updates. Usually it’s free and takes about 3-5 minutes. This time, they said, that there’s a cost . I gave them a side-eye look along with a “wtf”. It ended up being free.
I shop local as much as possible but sometimes the online price can be as much as 50% less so it’s a no brainer. But I will say over the years I have spent £1000’s of pounds with my LBS and have had some very good discounts from them. Plus they are (manager even gave me his personal No) always on the end of the phone if I have a problem. I’m not sure who was holding up my Bosch motor warranty claim so I’m going to give LBS the benefit of the doubt. But as previously stated in this thread the same week I contact Bosch and cube importer and politely kicked off after a 2 month wait with no news bike was sorted.I’ll add my small gripe also…recently took two EMTB’s into the local Bike Shop ((Trek) for the updates. Usually it’s free and takes about 3-5 minutes. This time, they said, that there’s a cost . I gave them a side-eye look along with a “wtf”. It ended up being free.
I know local Bike Shop’s need to survive and sometimes we need them for certain things. But when I want A Maxxis Assigia 2.6” tire, I want to walk out with that tire …or at least only wait several days …not 3 months.
Distribution suppliers for local Bike Shop’s need to figure it out. I try not to shop on-line too much, but sometimes I have no choice. (Small components with overnight delivery).
I don’t know what the solution is, but I don’t want to see another local Bike Shop close its doors.
