Snoggin
Active member
Still love my Heckler SL but the motor let me down finally. Bottom of the hill with a climb out necessary and no assist.. Ill be on FAZUA tech support this am
1300 miles and the party is over
- Thread starter Snoggin
- Start date
Seems a little premature. I''d hope to get a few more miles out of a motor. No bike shop to give you a hand? Sometimes they have a little more leverage than you and I. Good luck with it.
Snoggin
Active member
- Thread starter
- #3
Well im not looking to get rid of it at all I love the bike, but I ride every day almost so its kinda therapy. Im keeping it ! But having it go out on me amped up my gas and i talked myself into i NEED a spare... Luckily Im in a position to get one... Incoming 2025 Bullit should have it within a day or two! Insane but should be fun. and a good spread between the travel and power between the two. Working with Fazua on motor repair or replacement but no decision yet
Having to buy a second bike because the first one shits itself? Mmmm, let me think about that 
CarolinaCrawler
Active member
My recent dealings with Fazua Tech Support (which oddly is contracted out in the US to Quality Bike Products) was nothing but positive. I made a phone call, sent proof of purchase, and in 3 days received a new LED Hub and that fixed my problems. All free of charge. Beyond happy with them.
On that note, I was directed to the Fazua website to find a local dealer to take the bike to first. I called 5 shops within 2 hours from me and several don't even work on ebikes or have never worked on a Fazua bike. I talked to one that seemed confident he could fix it. They were an hour away. I dropped the bike off. He called me the next day saying that he could not figure it out and couldn't get any help from Fazua. I picked up the bike and called Fazua the next day and received a the part needed within 3 days. I should have just called them first.
They were a little hesitant to send parts to end users and not a shop but by talking to them on the phone he said I "seemed competent". lol
On that note, I was directed to the Fazua website to find a local dealer to take the bike to first. I called 5 shops within 2 hours from me and several don't even work on ebikes or have never worked on a Fazua bike. I talked to one that seemed confident he could fix it. They were an hour away. I dropped the bike off. He called me the next day saying that he could not figure it out and couldn't get any help from Fazua. I picked up the bike and called Fazua the next day and received a the part needed within 3 days. I should have just called them first.
They were a little hesitant to send parts to end users and not a shop but by talking to them on the phone he said I "seemed competent". lol
sethimus
😠 Donald Duck 😠
if this is the same when they chose their engineers?
That is funny. I’ve looking at the new YT with the fazua. Ive heard that same comment oddly enough. “ not so confident in the competency of the engineers.”
So, I think I will stay with the bigger battery and motor. I’ve got several thousand miles off every motor Ive had.
Drew502
Member
I've read so many awful things about Fazua motors that it recently prevented me from buying 3 different bikes with that motor - Transition Relay, Pivot Shuttle SL, and Santa Cruz Heckler SL. I would have happily bought any one of those bikes but for the Fazua motor. Hopefully, the manufacturers will move on to DJI or something else.
MTB-WALES
Active member
The newer Fazuas are actually much much better reliability wise it’s the older motors that still tend to go
TimJr21
Member
2024 Heckler SL here. 750 miles. No issues thus far, other than lack of extended range.
EDventure_Outdoors
Member
Mine has 2,678 miles with no issues. Torque sensor needed recalibrated a few weeks ago. That was user error from a hard pedal strike.
Drew502
Member
I've heard the same thing - hopefully Fazua has sorted things out!
