Potential Video Content for a Youtuber– Fighting for Consumer Rights with Giant E-Bike Battery Failure

[mooby77]

"Get a life, dude"? That’s quite a dismissive way to approach a serious topic. Yes, it's just an expensive charger and an expensive battery, but this isn’t merely about an electronic failure—it's about consumer rights and accountability. Just because you might be willing to throw your hands up and buy a new charger doesn't mean everyone else should accept a lack of quality and responsibility from the manufacturers.

If you assume the charger is out of warranty, then you’re missing the point: it shouldn't fail within a reasonable timeframe, and as consumers, we have the right to demand more. I’m not here just to "take it on the chin." I'm advocating for a principle that affects us all, especially when it comes to expensive products like e-bikes failing and manufacturers being quick to dismiss your claims.

Sure, you've had success with your local dealer and Giant, and that's great for you. But not everyone has the same experience or relationship. It is way too easy to say "just get a new charger," and this sounds like a luxury privileged belief if you can exercise this option with such ease! I’m here to shed light on the fact that not every consumer has that kind of luck and show them there is another way. I'd be more than happy to end the conversation if collectively people reading this do not want to hear more.

Could you clarify what specifically you find problematic about my approach? I’d appreciate understanding your perspective better and the opportunity to learn.

Thanks for your input, and I appreciate your reference to using diagnostics as supporting evidence; luckily, all diagnostic outcomes came from my local dealer.

Gian
No worries , I think you just need to resolve it how you want to resolve your problem.

Your post title was what I was referring to ,

Potential Video Content for a Youtuber– Fighting for Consumer Rights with Giant E-Bike Battery Failure​

The apparant expectation a Youtuber will either take up this issue or indeed actually be able to to get you the resolution you believe you deserve. I am not saying its not a bummer , it is, but stuff happens , products fail , personally I would just move on and get out riding , for which I am about to do at Dyfi today.
It''s good you are giving a heads up to the forum of your problem , You have been given some good advice in my opinion , not mine withstanding I worked in reliaibility engineering for a number of years , Giant will have failure mode and frequency rate of failure data on both battery and charger , I suspect the position your are in is a result of this in the wider context and their warranty position.

Use the consumer law as advised and I hope you get a resolution.

As to luxury privillege in relation to myself , no , personally , In the scope of things I would rather buy a new charger or second hand working one and get back out riding than have my ££££ EMTB sat there not being able to ride as a result and expect " Youtube" to fix the issue for me " which is never gonna happen.

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[AvantGarde]

I just read all the topic interesting story and yes I'm newbie on this forum, but like a human being I would like to clarify one thing: You waste all this time and energy for 119 pounds charger? In life we can be lucky or unlucky, sh**t happens. I'm not used to giving advices but i can talk just for me: in your case i'll get my bike and spend more time riding than waste my energy and time for a semi"lost cause"
My 2cents ..
I wish you best of luck
Cheers!

 

[JamesCB]

an open letter

I wanted to share a frustrating experience with my Giant Reign E+ Pro e-bike that might be of interest for your channel, especially with a focus on consumer rights and the mountain biking community.

I purchased the bike in April 2021, and after just 1,070 km, the battery failed. Despite being a loyal Giant customer for over 30 years, I’ve faced significant challenges in getting the issue resolved. My local dealer confirmed the battery was dead, but since it was out of warranty, Giant initially refused to replace it and only offered a discounted replacement when I referenced the consumer rights act 2015 .

However, soon after replacing the battery, the charger also failed. This has resulted in weeks of frustrating back-and-forth emails, repeated trips to the dealer, and no clear resolution. I’ve been asked to explain basic usage of the charger, despite following all proper procedures and the shop confirming it was faulty.

What’s important here is that, under the Consumer Rights Act, I am entitled to have these repairs done even after the warranty period, as it's reasonable to expect a product as expensive as an e-bike battery to last longer than this. If I’m able to get this resolved under the Act, it’s something that should be known by the entire mountain biking community. Batteries are a huge expense, and riders deserve to know their rights when it comes to long-term durability and customer service.

I think this could be a great topic for a video, not only to highlight the struggle I've gone through but also to raise awareness about how riders can protect themselves under consumer laws when dealing with expensive components like e-bike batteries.

Thank you for considering this for your channel and I'd would be happy to discuss this further if you are interested.

Best regards,
G

I am in the same boat as you. Giant refuse to replace the battery on my Trance X E+ Pro 29 2 (2113340108) saying the battery is outside of its warranty. The battery BMS has shut down which means it has been exposed to a power surge so not covered under warranty. I think this is totally unfair as I only bought the bike just over two years ago and I have probably only ever charged the battery a dozen times. It doesn't sound like I have a leg to stand on.

 

[Gian]

I just read all the topic interesting story and yes I'm newbie on this forum, but like a human being I would like to clarify one thing: You waste all this time and energy for 119 pounds charger? In life we can be lucky or unlucky, sh**t happens. I'm not used to giving advices but i can talk just for me: in your case i'll get my bike and spend more time riding than waste my energy and time for a semi"lost cause"
My 2cents ..
I wish you

You read it? you must have missed the part about a £600 battery. And to update you I got both replaced. Nice to see so many people just bend over and accept what they are given. Just my two cents. Happy riding all.