Could Giant be up for a class action?

[Regular_Michael]

I'm still not convinced that Giant secretly came out and disabled your bike. Is that what you think they did? How did they get into your garage? Did you leave the door unlocked? Do they have ninjas that can walk through walls? Or is this a matter of your bike failing after you made unauthorized modifications? I suspect the latter, as you haven't really stated all the facts that led to your unfortunate predicament. I've learned that when people leave out important details, they're usually trying to conceal the truth.

Do you hope that the courts compel manufacturers to write software that is compatible with every half-baked hack that every cowboy dreams up? I really don't think that's going to happen.

Full disclosure - My bike is running an NLS Speedie mechanical override and has had zero issues after 8 months of hard riding. I have also never updated my bikes software.

Please read the full content of this post - majority of issues occurred post software updated where Giant is locking the motor if they believe tampering has occurred. This is the key issue.

Although there have been some reported cases of ninja operatives scalping walls in my area of late.

Thanks, have a nice day.

Mike

 

[RustyIron]

Full disclosure - My bike is running an NLS Speedie mechanical override and has had zero issues after 8 months of hard riding.

Your bike runs perfectly, but you want to sue Giant because they broke your bike. Clearly, there are still omissions in this story.

 

[Regular_Michael]

Your bike runs perfectly, but you want to sue Giant because they broke your bike. Clearly, there are still omissions in this story.

I’m doing gods work - for other people my guy. I have no intention to go after Giant, like I said my bike runs fine. You can believe what you like, it’s a free world after all.

Another great example of why I love the internet right here.

Have a nice day.

Mike

 

[Chairman]

@RustyIron . You sir are an idiot. Go away

 

[Esskimojoe]

@RustyIron . You sir are an idiot. Go away

 

[PaulK]

My bike has many modifications but I’ve never felt the need to de restrict the motor, it’s fast enough, so I’m ok with the “don’t touch the motor” approach. However, are Giant saying if I change my handle bars this equates to tampering? The following passage suggests this, so clarification is required as to what constitutes “any form of tampering”.

“Because our bikes are designed and produced as they are, we cannot guarantee the correct functionality of the bike and its components after tampering has occurred. Therefore, any form of tampering automatically voids the warranty on all E-bikes and components within Giant, Liv, and Momentum brands.”

I think if you void your warranty by fitting a more comfortable saddle Giants dealers will have some issues.

Tampering means derestricting.

 

[teamoaky]

Hey folks,


I just read this post on the Giant site, E-Bike Tampering Policy | Giant Bicycles New Zealand

I would have though it’s a little illegal to deploy software / firmware to a privately owned e-bike disabling it or putting it in limp mode without the owner’s consent. Forcing them to return it back to it’s place of purchase making and then making them pay to have the bike restored to working order.

What a consumer does with a product they purchased is their own choosing, what right does Giant or anyone else have to dictate how their products are used (indefinitely) irrespective if the product has been modified or tampered with?

What are peoples thought on this topic, should any e bike manufacturer have the ability to shut down their product if it's modified?

FYI - My bike doesn't have this issue as I refuse to deploy the latest update.

Can’t be doing themselves any favours with this policy, some big bike brands needing to do some serious restructuring to stay alive in 2025. I’m just now seeing the results of the post Covid bike boom collapse with bike retailers starting to close with on of the biggest Giant stores near me closing its doors in January
Wake up Giant it’s not your job to play safety cops

 

[HandsomeDanNZ]

And here I am with my Shimano powered Merida, which came out of the shop having been setup to cut power at 45kmh by a Shimano rep who happened to be in the shop at the time I was buying my bike