Giant Fathom E+ 29 (2022) Battery + Paint

[SDE]

Hey all,

My girlfriend just grabbed this Giant Fathom E+ 29 (2022) from a bikeshop for 4k CAD even, which appeared to be a great deal.

We however, noticed paint chipping and a battery misalignment. Of course, we can return it, but for 4k CAD it still seems like quite a solid deal. Bike is solid otherwise.

Should we be concerned about the paint? Will giant replace the battery casing? And also, has anyone dealt with it being misaligned?

Cheers

 

[DaveMatthews]

That doesn't seem right for a "new" bike.
Was it advertised as "New old stock"?

 

[SDE]

That doesn't seem right for a "new" bike.
Was it advertised as "New old stock"?

Basically its been sitting in storage for a while.

It still seemed like a solid deal but now that its home I've had some time to maul it over. Seems odd, indeed.

 

[DaveMatthews]

Is it E+2, or E+ Pro?

 

[SDE]

Is it E+2, or E+ Pro?

E+ Pro.

 

[DaveMatthews]

E+ Pro.

Well that makes a diff.
Still though, it seems a little odd that there are paint chips.
Have you looked at the bike and battery in the app?
Hopefully it looks new in there, and not used.

 

[SDE]

Well that makes a diff.
Still though, it seems a little odd that there are paint chips.
Have you looked at the bike and battery in the app?
Hopefully it looks new in there, and not used.

Not yet. To clarify, it was 4000 CAD and has a full warranty. I was told it was new, but its a 2022 model so its probably been in the basement for a while.

 

[DaveMatthews]

Not yet. To clarify, it was 4000 CAD and has a full warranty. I was told it was new, but its a 2022 model so its probably been in the basement for a while.

Yup, got that by your location. Today's retail is $5200
What size/wh is the battery?

 

[SDE]

Yup, got that by your location. Today's retail is $5200
What size/wh is the battery?

Its a 625 wh.

Fathom E+ 1 Pro (2022) | Trail bike | Giant Bicycles Canada

www.giant-bicycles.com

I think I'm also just spoiled by my Levo Carbon. But for a fraction of the cost, it is a nice bike.

 

[DaveMatthews]

Its a 625 wh.

Fathom E+ 1 Pro (2022) | Trail bike | Giant Bicycles Canada

www.giant-bicycles.com

I think I'm also just spoiled by my Levo Carbon. But for a fraction of the cost, it is a nice bike.

Yup, that's the right one for sure.
Well I'd reserve opinion until I saw the specs in the app.
If the bike shows zero/few kms, and the battery is fresh I could get over the paint...

 

[SDE]

Yup, that's the right one for sure.
Well I'd reserve opinion until I saw the specs in the app.
If the bike shows zero/few kms, and the battery is fresh I could get over the paint...

I'm pretty sure it is. The shop I got it from is the most reputable in the city.

Thanks for the insight though, I'll certainly double check in the AM.

 

[DaveMatthews]

Its a 625 wh.

Fathom E+ 1 Pro (2022) | Trail bike | Giant Bicycles Canada

www.giant-bicycles.com

I think I'm also just spoiled by my Levo Carbon. But for a fraction of the cost, it is a nice bike.

Yup, that's the right one for sure.
Well I'd reserve opinion until I saw the specs in the app.
If the bike shows zero/few kms, and the battery is fresh I could get over the paint...

 

[offroad]

The battery cover which attaches to the battery is made of black plastic, and as we all know paint on plastic isn't an exact chemical science. The marks are around the curves which is the most common part for flecking. The stupid plastic cover costs a bomb to replace too.

Happy to take that bike off you. We don't get the Fathom 29 down under with the under slung battery. Great fit with my Explore E+ which uses a 625Wh as well...

 

[Qualitydog1]

Disclosure, disclosure. If they had brought this to your attention and showed you the battery access, it may have been noticed.

 

[CraigR]

I would be concerned that they had a battery warranty issue on another bike over the past few years and swapped out the battery from this bike with another customers bike. The bike may be "New" but the battery may not. The alignment doesn't look bad, my Stance EMTB looks similar, it is just the way the key lock holds the battery (in my opinion for what it that is worth).