Kiox routing issue mid ride

[kipperkendall]

I’ve got the Kiox working well using route directions, via the e-bike connect app. However, I’ve had an issue when mid Ride I’ve needed to restart the routing app. You are given an option to get directions to the start of the route OR start at the nearest point - which is what I want. But it doesn’t work and seems to re-route off the track.

Anyone else has this issue and found a way to resolve it?

 

[Kduthler]

Similar issue with my kiox using saved gpx files. When I select “start route on kiox” it directs me to the starting/ending point of gpx trace, instead of just following the trace of the saved route. Two weeks ago, it was fine. Not anymore. Makes me think it’s a software issue, not a user issue.

 

[kipperkendall]

Similar issue with my kiox using saved gpx files. When I select “start route on kiox” it directs me to the starting/ending point of gpx trace, instead of just following the trace of the saved route. Two weeks ago, it was fine. Not anymore. Makes me think it’s a software issue, not a user issue.

Agree. Mine was fine and now it’s a mess. Might try to mail them

 

[Kduthler]

Agree. Mine was fine and now it’s a mess. Might try to mail them

Agree. Mine was fine and now it’s a mess. Might try to mail them

Will do the same. I used:
Contact

Will let you know if I hear anything.

 

[Spin]

Have you guys installed the latest update ? I never had navigation enabled , but after the update the elevation stats are now working , they didn't before. Wondering if the navigation has been improved also ?

 

[Kduthler]

I think I’m up-to-date on both the display and the app. The kiox is running software version 4.04.0. The e-bike connect app is running 5.2.1.0

 

[kipperkendall]

I think I’m up-to-date on both the display and the app. The kiox is running software version 4.04.0. The e-bike connect app is running 5.2.1.0

I’m the same. I’ve messaged Bosch as it looks like the latest update screwed things up

 

[Sander23]

I've got the same issue. It pisses me off.
When I navigati it shows for 5 min on my kiox then the gps signal get lost. I've tried it all. Made sure location service is allways on, put the app in the list of non battery optimization apps and have no battery saving turned on

When the gps is gone and I open my phone the signal is instantly back.
I'm using an android phone.

Anyone got a solution?

 

[Kduthler]

I am not sure we have the same issue. I have recorded my screen here to demonstrate the issue that I am experiencing with the Bosch Knox and e-Bike Connect not navigating with imported gpx files. The Bosch e-Bike Connect navigates to the start of the gpx route instead of following the trace gpx file from the biker's current position.

I have been in contact with Bosch; however, they insist it is not an App bug; however, I have successfully followed gpx routes until the most recent App update in August 2023.

 

[Humanbeersponge]

I tried the Kiox for routing but wasn't impressed so fitted my trusty Wahoo on the top tube.

 

[kipperkendall]

I am not sure we have the same issue. I have recorded my screen here to demonstrate the issue that I am experiencing with the Bosch Knox and e-Bike Connect not navigating with imported gpx files. The Bosch e-Bike Connect navigates to the start of the gpx route instead of following the trace gpx file from the biker's current position.

I have been in contact with Bosch; however, they insist it is not an App bug; however, I have successfully followed gpx routes until the most recent App update in August 2023.

Still waiting for a reply from Bosch. Might chase again. Frustrating as it was working well before

 

[Spin]

The only issue I still had with the elevation data was that I had to allow permission to Flow "all the time". If it was set to "only when using the app" , it would not show elevation consistently.

I guess Bosch are ensuring they get ALL of our data.

 

[kipperkendall]

GOOD NEWS
UPDATE FROM BOSCH

Our appropriate department states that we are aware of this issue and we are working on it in order to fix it. It will be fixed with a software update. However, we still don't have the release date but we will contact you as soon as we have received the release date.

 

[Sander23]

My problem is solved.

Erased my phone from the kiox display, reinstalled the bosch app.
Did a 103 km ride yesterday and not a single time connection got lost.

 

[kipperkendall]

My problem is solved.

Erased my phone from the kiox display, reinstalled the bosch app.
Did a 103 km ride yesterday and not a single time connection got lost.

Great. The main issue we have is the routing issue. Hopefully that will be resolved at some stage.

 

[Sander23]

Great. The main issue we have is the routing issue. Hopefully that will be resolved at some stage.

Yes I've had that a while back to, the connection got lost and it says to get back to the starting point. That's gone to

 

[Kduthler]

GOOD NEWS
UPDATE FROM BOSCH

Our appropriate department states that we are aware of this issue and we are working on it in order to fix it. It will be fixed with a software update. However, we still don't have the release date but we will contact you as soon as we have received the release date.

Great news. Good to see Bosch finally acknowledging the issue. Thank you for the update.

 

[kipperkendall]

Another update from Bosch. Great customer service.

Our appropriate department has confirmed that there will be a new software version for the eBike Connect App. Unfortunately we do not have information yet when the new version will be published exactly. However, with the new implementation in the revised Saved Routes menu, you will be able to select whether you want to be navigated to the start or destination of the route or start the route directly from your current position. We hope this will be a convenient solution for you.

 

[Humanbeersponge]

Another update from Bosch. Great customer service.

Our appropriate department has confirmed that there will be a new software version for the eBike Connect App. Unfortunately we do not have information yet when the new version will be published exactly. However, with the new implementation in the revised Saved Routes menu, you will be able to select whether you want to be navigated to the start or destination of the route or start the route directly from your current position. We hope this will be a convenient solution for you.

Literally just checked on Google Play and their was an update for the app.

 

[kipperkendall]

And APPLE!! New release now up.

Great service from Bosch