I would suggest that, when you get a minute, you all slide your battery out of the frame and check its orientation.
If the orientation is such that the LEDs are on the non-drive side of the bike then that is wrong (as was my wife's) and you will not be able to charge the battery out of the bike as is.
View attachment 101553
The end caps were incorrectly connected by 180deg at both ends and, with the pull handle positioned as it is, it is not possible to connect the charger cable into the port as the 90deg bend on the cable cannector is hard up against the plastic handle.
Page 15 of the service manual specifies that it should be done in the correct manner - but unfortunately Trek have assembled some battery packs incorrectly, slid them into the downtube and delivered them to bike shops around the world. I needed to check that I could charge the battery outside the frame and I'm so glad I did.
It didn't help my understanding of the issue that the separate schematic of the relationship of the orientation of the charge port vs the LEDs was also wrong in the manual with the port shown out by 180deg.
My wife's bike is the 9.9 AXS XX1 but this issue can affect each and every model in the entire Fuel EXe range - so be aware.
TQ knew of the problem and had had discussions with Trek Production about the issue but still some will doubtless be 'out in the wild'.....it's not a TQ error, it's a Trek assembly error.
My own 9.9 AXS XX1 is due the end of this month and this will certainly be an aspect for me to check - my bike shop are also now aware.