It is true, Zimmerframe was particularly sad over a 12 month period and did collate failure to none failure figures and try to mix that in with bike numbers/types. Then it got overly complicated by trying to work out owner types who mention failures and don't mention failures (For example Spesh owners feel like they've paid a premium so generally throw all their toys out of the pram if they have a failure). I then tried to balance this with some baselines from bike shops.
There were obviously also incorrect data points which suggested motor failures, but which were most likely lack of bike shop experience and were actually TCU/Switch gear/battery cable failures for example - this was more obvious in the American Data where emtb takeup was slower in many areas, so there just wasn't the experience - it's not working - must be the motor.
I deleted all the data as it meant keeping files of users, bikes, presumed riding types and sexual prowess (this was mainly a sub file
heavily populated by
@BAMBAMODA )
I can't remember (or find) the figures now. But roughly it was something like :
Mahle <1%
Bosch Gen 4 <2% (initially this was significantly higher due to software issues)
Bosch Gen 2 <4% (if you have one of these and ride in the wet, get some seals from
@Bearing Man)
Shimano E8000/Yamaha/Brose 1.3 <7%
Brose 2.1 - at the time I had 7-8% but it seems from other data I've subsequently received that this was far higher, though has improved over time with firmware fixes and other changes.
Shimano E7000 - double figures.
EP8 wasn't around long enough in the period to conclude any relevant data.
There was insufficient data on the other motors to form any conclusive failure rates.
Despite collecting data over a 12 month period, you couldn't say with 100% certainty how accurate it was. The Mahle for example was obviously very reliable, but it was also a niche product where only in later discussions you would find out they'd had failures and these owners fell outside of the normal "spesh" stereotypes. Giant owners also seemed very brand loyal and invariably would hardly ever complain of failures when they happened, it was only months later they'd mention in passing they'd had three motors which had been a minor inconvenience/or "unable to use the bike all year, but you know, that's ok". (This is not complaint against Giant owners or Giant, I'm contemplating one myself).
The one thing which was prevalent, was that no matter which motor/bike you went for, having access to a bike shop/dealer/service centre who you could trust was as equally important, if not more so, than which motor brand for the people who did run into problems.
Equally, when it actually comes down to it, yes, motors can fail, your motor might fail, but the odds are it won't. There are many exceptions here, you will have groups of people where all their motors fail. This could be how they ride, the conditions, incredibly bad luck - the same as you have other groups where none of their motors fail - there are many factors at play which must make it difficult when designing/testing. Likewise I think most "pro" riders are far far smoother riders than many of us, so the people who test don't actually real world kill things - but this is the same for any product which then gets released into the hands (or feet) of the masses.
The one main exception in patterns is the Brose 2.1/2.2 (it's the same thing) where you have the "superhero group". Some people, for some reason are just incompatible with this motor in how they ride and have multiple failures. I had wanted to do a project with Spesh to work this out but it never came to fruition.
There are also many weird exceptions to what you'd expect. A personal example, I have a brose 1.3 in a Kenevo which has been obscenely abused (crashed more times than a crash test dummy) and ridden underwater on numerous occasions (once for 200 meters at more than 60cm's) and yet still works and yet there are people where they rode through a small puddle and their bike never works again.
Obviously someone like
@Bearing Man could probably provide far more accurate figures as they repair them, but I suspect they would be too professional to divulge that kind of information.