That does sound a bit on the low side to me as well, but not massively so. And it sounds like you're getting consistently similar results. I'd be wondering about them if I was seeing the same - which probably doesn't reassure you!
I wonder how much effect the ground surface could be having, e.g. if the whole ride was over soft sand or something. Do you always tend to ride over the same surface? Maybe try a whole ride on a hard surfaced road for comparison if it doesn't bore you
I'm also thinking about any down hill sections you do - do you keep pedalling when going down hill and with motor assistance still on (i.e. under the 32km/h (?) in NZ) ? For instance where I am, when I've gone up a hill, then I'm mostly free wheeling down the other side or pedalling past the motor assistance, so down hills are "free" for me.
Am I right in thinking the assist limit is 32km/h there or is it 25km/h? Or are you even running de restricted? If the limit is higher then the motor could be running more of the time, and actually having the effect of reducing distance? Which sounds a bizarre thing to imagine being true, but it could make some difference maybe?