Really hoping that this will be a very short thread. ..................but who know's it is the newest motor by far and only time will tell .........
Anyone had any negative experiences so far
Anyone had any negative experiences so far
Had that I was about put a heads up on the forum . Iam not surprised dealers don’t find it , The little connections on the side if the motor get dirt in them . The problem is the plastic cover on the left side allows dirt and water to get in on top of them .I'm Having problems with mine at the moment. Done 1300 miles and the motor has started shutting down about 6 times a ride (20m ish) I get the E010 code. bike usually boots back up ok but sometimes codes W013 during restart and can take a good 5 mins of reboots to clear it. There is no pattern to the shut downs and can do some rides with none at all. Its been back to the dealers who could find nothing wrong so its off back to Maddison now for a full check over.
Had the same a few dusty days at afan , combined with the powerful washer . There was quite a bit of dust in the conectors causing the intermittent fault codes , I think they use very small voltages from the speed sensor so it doesn’t take much to shut things downI've done most of the connectors, ran fine all winter then we get a month of dry weather and not been washed either for a month and it shuts down all the time. It'll be interesting to see what Maddison come back with.
Loan bike, replacement bike or refund. In that order.problem is they have no motors in stock until 21st july. thoughts?
Very pleased to hear your problem was resolved, you didn't actually say what problems you were experiencing but, we had exactly the same issues as Sharpy is having on Kernow's bike, cutting out, error codes, working not working, and in the end it turned out to be nothing more than, what really is more of a simple maintenance issue. You have to wonder what incentive dealers have to fault find when a warranty claim for a new motor must be far more lucrative.Not that, was checked in the shop and as soon as new motor fitted, prob solved.
Hell, that certainly sounds more cut and dried than the norm, not at all intermittent more completely terminal glad you got it sorted.My prob was that during a ride the motor cut out and never recovered after 3 days of trying to get it to start. That's when I took it back to the shop and put it onto the diagnostics to find no fault showing.
Just to let people know, I got the error code w013 intermittently for a few weeks, but a reboot always fixed it, so it looks like it was a warning that I should have looked at before.Hell, that certainly sounds more cut and dried than the norm, not at all intermittent more completely terminal glad you got it sorted.
That’s what I was trying to say , the error codes although they are supposed to point to a certain fault or sensor seem to get confused , just touch the pedals or move the bike as you switch on can give a wo13 , I was getting 10 12 and 13 codes intermittently , usually cured by a reboot until it finally stopped and wouldn’t reboot . I think it depended which plug was being effected by the dirt in the connection as that’s where the sensors all to converge . The first time it happened I was convinced I had an internal sensor gone . Now cleaning the connections is just part of a service routine . And the tape on the top of the cover really seems to be helpingJust to let people know, I got the error code w013 intermittently for a few weeks, but a reboot always fixed it, so it looks like it was a warning that I should have looked at before.
New Shimano motors now in UK. Mine is at the shop.
If possible can you show photo of the connector and the fix you did.That’s what I was trying to say , the error codes although they are supposed to point to a certain fault or sensor seem to get confused , just touch the pedals or move the bike as you switch on can give a wo13 , I was getting 10 12 and 13 codes intermittently , usually cured by a reboot until it finally stopped and wouldn’t reboot . I think it depended which plug was being effected by the dirt in the connection as that’s where the sensors all to converge . The first time it happened I was convinced I had an internal sensor gone . Now cleaning the connections is just part of a service routine . And the tape on the top of the cover really seems to be helping
I did have an issue with Tourque sensor-error when the bike was new. But not a problem after updating the firmware. Does however come back when I have preassure on the pedals while turning the motor/battery on. Foot off and restart, and problem gone. I've also had an errorcode popping up after a very long and steep climb. Motor overheats. Should say that it was a warm day (30Celsius), and was running boost all the way. However, I have only experienced this ones.
Thanks for the tips on cleaning out the connectors. Will take that into account when I do my service.
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