Does anyone actually have a Canyon Spectral:ON yet?



Rob Hancill

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#2
Hi mate,

That sucks that its taking so long. But what is inexcusable is that Canyon are not looking after you. If it were my business and you'd just payed down thousands of ££££ I'd be sure to be doing everything I could to keep you informed. Shit happens and delays occur, but you, the customer, should feel like you are being looked after. If Canyon don't look after you, someone else will.

Anyway cant wait to see the bike mate when you get it :cool::cool:
 

eFat

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Feb 4, 2018
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#3
They started deliveries. Someone on a french forum got his 6.0 about 2 weeks ago.
 

Tamas

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#5
I had three bikes from them so far and no issues even with the warranty stuff. They might have the bike ready to dispatch but no box to send it in :)
 

Tamas

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#6
Apparently they have been let down by a supplier. (A component supplier. Not their box supplier)
Which would have been fine if the bike I bought hadn't been listed as in stock and ready for dispatch when I ordered it. What is also not fine with me are the lies I have been told, promises I have been made (and not fulfilled) the poor/non existant correspondance and the mistakes with the rest of my order.
You can always cancel your order and buy something else... I had a similar experience with a bike I ordered in my local bike shop last October. It was scheduled for delivery in November and I just got it three weeks ago. I sucked it up because it's my friend's shop and I got a good price otherwise I would have canceled it.
 

Pottsy

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#7
Missed promises. Misleading excuses.🤨 No apologies. No price drop in recognition of extremely poor customer service.
I would have cancelled order and jumped ship long ago. It doesn't bode well for future backup.

I ordered my Giant in Nov to be delivered in Feb. When Feb came they apologised that they didn't have it ready. Wouldn't be here till late March.

Offered me next model up at same price (already had a good deal on price), with immediate delivery. I said yes and had new better bike two days later.

That's customer service.
 

Doomanic

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#8
On the bright side, you can use this delay to save up for another battery.
 

Tamas

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#9
The Commencal is the next closest to the sort of thing I'd like but they're not available until later in May and they're also significantly more expensive with a lower spec.
Which models are you talking about? I don't see what you see... :) The two lower spec Commencals are 200€ more than the Spectral 6.0/7.0 with almost same spec and the Meta Race is pretty much identical spec with the Spectral 8.0 - both for 4.999€ - apart from no piggyback shock on any of the Spectrals.
 

Pottsy

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#10
Gary
You clearly have good experience, done your research and know what your after.

Stick to your guns for a while longer and hopefully you will be rewarded with a great bike.

Good luck.
Pottsy
 

Tamas

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#11
You probably didn't expect a disertation. but you did ask (sort of)

:D
No problem, I really like to hear what goes on in other people's mind as I might hear something that I didn't think about before. :)
I understand your reasoning and it makes complete sense especially in case of the base models.
I have a Meta Essential and I'm glad I bought it before the Spectral came out because now it would be hard to choose between the two Meta Essential/Spectral 7.0.
I like Canyon - as I mentioned earlier I had three bikes from them (still have Strive CF) - and wouldn't think twice about getting one. When the Spectral was announced it looked like a prototype to me but after a while I started to like it. It has some neat features - they squeezed in a bottle cage - and I like the two wheel sizes. The adjustable geo is a nice option too although once you find your setting you won't be changing it.
I get your dislike of plus tires especially if you ride aggressively. I have three bikes with all variations (Strive 2.5/2.4, Meta 2.6/2.6 and an Orbea Occam TR 3.0/2.8 all Maxxis DHF/DHRII/HRII/Rekon+) and I feel the 2.6 HRIIs on the Meta are perfect for my riding. I wouldn't want an ebike with 2.3 tires the extra volume is good for the bigger weight but 2.8/3.0 would be too much. For the Occam I have 29" wheelset with 2.4/2.2 but on that bike, I prefer the plus tires for some reason... :)
The short chainstay on the Spectral is nice although the too short can compromise the climbing abilities. I never rode one but some of the testers felt it short for steep climbs. If you are not buying it for "climbing adventures" then it's irrelevant. :)
The Magura Trail brakes on the Spectral are probably better than Deore on the base Meta I would give them a chance for sure. Mine came with Guide RE but I just cannot stand SRAM brakes. They look awesome but I find their praised modulation just a marketing term for lack of power. I run Saints on the enduro bike and I got a set for the Meta too because the Guides were scary for me... Also, I had a bunch of issues with the Guide RS that originally came on the Strive so no SRAM brakes for me.

There is one thing I find strange in the Spectral I don't know why they did that. While the analog version is classified as "Category 4" the ebike is just "Category 3". Just something to consider before you extend the fork travel.
 

Tamas

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#12
You can see the bike category with the description when you open any specific model and scroll down to the very bottom of the page under the specifications and geometry.

3. BIKE CLASSIFICATION: Bikes in this category include those from categories 1 and 2 and are designed for harsher, unpaved terrain. The scope for these bikes includes occasional jumps up to a maximum height of 60 cm. Jumps of this scale can cause inexperienced riders to have accidents on landing, which can result in injury. Hardtail mountain bikes and full-suspension bikes with short travel are included in this category.

4. BIKE CLASSIFICATION: This category includes all bikes from categories 1-3. In addition it includes use on very harsh, obstacle-scattered terrain with steep gradients and consequently higher speeds. Regular, moderate jumps pose no problem for experienced riders when using these bikes. Extended and regular use in bike parks and when tackling “North Shore” sections should be avoided. Due to increased stresses, these bikes should be checked for damage after every ride. Full suspension bikes with mid-level travel are typical in this category.

I agree, the brakes are a personal preference too and mine is Shimano. I used Deore/SLX/XT and Saint through the years I really like their feel and they were completely reliable for me. One of the Saint sets is four years old and rock solid. On the other hand, the never got along with the Elixir 7 Trail that came on my old Strive and the Guide RS that was unusable (compare to the Saints) on long downs in the mountains. I never new what will happen when I pull the lever next time and in warmer weather, the piston stuck in lever. After rebuilding it I put it on my XC bike which I was selling at the time. The Guide RE should be an "ebike specific" brake with Guide R lever and old Code caliper but it had the same feel that I don't like and I found a good deal on Saints so it was a no-brainer. :)

I ride mostly in Bosnia and Herzegovina it's an amazing place with mountains everywhere... :)
 
Apr 8, 2018
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#13
I placed my order about three weeks ago, and when you log in with your order and customer number, they give you a week window for dispatch. My original window was May 7-14, now it has changed to April 29 to May 5, so I'm pretty hopeful this will be accurate. :)
 

Doomanic

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#14
If you'd come down to the FoD today you could have told them in person. :D
 

Tamas

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#15
Canyon shipped two of my three bikes before they were originally scheduled. They are far from a horrible unreliable company. Spectral ON is a brand new product and they might have some hiccups just like many other manufacturers and I think that's all...
 

Doomanic

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#16
Bit of a drive.

were there any Spectral: On's?
No. I would have had a test ride and posted the pics just for you if there were. :p
 

Doomanic

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#18
Yeah, I just saw your post in the other thread. It’s the bike I would have bought if the Trek hadn’t come up at silly money.
 

Tamas

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#19
Looks like a good choice as the fork and the shock alone are good upgrades over the Spectral. I saw you asked about the E8000 drag but I don't notice it (and I reached 1000km today)... it's nothing compared to a Bosch.
 

ccrdave

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#20
Good choice mate, im jealous i want one of those