Same issue with mine , the bolts will undo with a crack , they are threadlocked , do need a decent Allen key , but wiha should be fine . Don’t use a ball end
the adjustment on the top bolt is most of your problem there , on mine its set almost all the way back Yours is too far forward and it will move lower as it slides back . Set the chain on the smallest rear cog and it should be almost touching the lower part of the guide . I think there is a set up diagram in the book
Hard to believe commencal actually used that as a pic in their website , you can see its lifting the chain . I never noticed it when looking at the pics every day before my bike arrived ?