I have a Giant Fathom bought in Feb 2022. On weekend the motor kept cutting out. As soon as I switched it on , even before pedalling it would go off. If I was peddling it would come off and then switch off after 5seconds - 10 mins. This happened maybe 30 - times. Then just once the red light flicked in for 2-3 seconds which I think is the speed sensor error. Anyway I checked the app and the battery showed 11 cycles complete and max capacity of 94%. The Giant website says battery has 3000 cycles so I wasn’t expecting 6% so soon. Is this a normal degration. I asked Giant and they were less than helpful first saying go to dealer, then we have no data and then “
The 3000 charge cycles are taken from testing batteries. We do not have to disclose the testing that was done to determine the value.” I done 650miles and never keep the battery fully charged etc. any advice of suggestions
The 3000 charge cycles are taken from testing batteries. We do not have to disclose the testing that was done to determine the value.” I done 650miles and never keep the battery fully charged etc. any advice of suggestions