motor issues

Hi! I’m troubleshooting a Shimano STEPS EP8 setup that won’t power on and I’m hoping someone here might have insight. The system consists of an EP8 motor, BT-E8010 504Wh battery, SC-E5000 display, EW-SS301 speed sensor, and SD300 wiring. Everything is connected as it should be, but there is...

Hi, just got my 2nd motor replacement (3 motors now in total) for my 2018 Kenevo last week. As I was out of warranty, I got a new 1.3 motor for less money from Specialized via my LBS. The new motor (C97272) has firmware 7.1.1, the motor before (also C97272) had 5.0.0. Rode it the last 3 days on...

If I have the motor turned all the way down it bikes ok, but if I turn the battery completly off it feels like I am on a old spinning bike with the resistance turned waaay up. Even on the flat i will be outrun by a casual jogger or even a powerwalker. THis doesnt feel right? Am I regenerating...