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Yes, but see the evolution of my attempts to fix this myself. I had little to no luck with all the solutions I tried. It finally got resolved when I went to the Trek store and they installed the battery truss and a new connector plate. So I'm recommending to everyone with this issue to go...

Okay, I wanted to post an update. My father in law has had the bike and ridden a few hundred miles on just roads around his house. No issues, but not a great test. Today I got a solid 23 mile, tech ride in and it is indeed fully fixed. So the truss plus the new connection plate did the trick for...

Well I thought I'd post an update: I have the bike back from the Trek Store / Shop. I would say they were helpful overall. They acknowledged the issue with these and agreed the best approach was ordering the battery truss and a new connector. All good. They were willing to give it to me as a...

Thought I'd add an update. I have let the Trek shop keep it a LONG time here since I have a few other bikes. But, they are working on it and rode it and were able to get it to disconnect no problem over bumps and choppy terrain. The Trek techs at the shop say it has most certainly been an...

Okay...update. So it's at the Trek Store. This is a Trek-owned bike shop in my hometown. All they sell and do is Trek. The guys there were great and said they wanted to take a look and no charge until they see what they think and do an assessment. So pleasantly surprised! I was honest about not...

I have looked at them. I'd have to compare warranty to Spec but I do like them.

Well and I can tell you that Spec and their motor issues were this way. Quick and no cost at all. 4 years and fully transferable. Take it to any dealer and get it back in a few days ready to rock. They just dealt with it and on an expensive part too. They wanted to get in early on the eBikes and...

No, I had not seen that thread thank you! I wonder if I could get one of those from Trek directly? I'll maybe ask the dealer too. Ya I do NOT have that piece in mine. It seems some came with that and some didn't? Mine is carbon so you'd think it would have? I definitely see what it does, taking...

Well I won't give up yet. I'm back on it. I'll post if I figure anything out. Diving into the actual connection now. And, I may let Trek take a look, see how they do and how their service is.

Well...I just updated my last post. Though I stand by doing all of the things I documented in my post above...on today's ride the connectivity issue came back with a vengeance. Once again, the screen either goes entirely off OR, it will go down to OFF. It's about 50/50 on which it will do...

UPDATING POST. Everything I tired to align and secure the battery had no effect. Despite the battery being a LOT more solid and not moving at all that I could tell (by adding foam and such to take up the dead space,) one ride resulted in 30+ disconnection, dead screen or losing the mode it was...

Okay, so in all honesty I own the Powerfly, a 2019 Kenevo and a 2020 Levo. HANDS DOWN the 2020 Levo is my favorite in ALL ways! I have it setup mullet and love it! I know they've had some motor issues but I made 2800 on mine and got the warranty motor no problem. Also, I have looked and I think...

Well, mine started doing this but after 2500 miles. Cutting out; meaning screen goes dead; on choppy descents. Sometimes it also would just go from whatever mode I was in to off but the screen would stay on. Annoying as all get out. I did the adjustment (and nearly stripped one of the frame...