Great for you Stefan.
As I mentioned in my case they offered a 50% refund what I didn't like financially.
On the other hand I am happy to have my Specialized Levo 2019.
It is the down tube where the seat post goes in.
In the end got a refund worth 50% of the value of a new bike instead of a new frame and gave them the broken bike back.
Immediately bought a new Specialized Levo and am very happy with it.
I'll choose my words very carefully. I'm not really happy.
As Haibike apparently couldn't send a replacement frame, I was promised to get a refund for the bike.
Haibike now promised to refund me 50% the of price I paid for the bike and I have to return them the broken one.
The bike is 2 years...
I just got a message from the local dealer that Haibike approved the replacement of my bike's frame.
So far so good. Now they'll have to ship a new frame from Germany, so it is going to take some time.
This is a picture of the bike with the broken frame.
Hi
I was lucky, nothing happened, the frame touched the tire and started to make noise, but it could have been very "unpleasant".
My youngest son was nearby and he immediately saw the crack.
I'll keep the forum in the loop.
Thanks for your kind remark.
Hi the frame of my Haibike full nine 6.0 cracked after 8000 kilometers and almost 2 years.
The frame is still under warranty so I am waiting to see what reaction the local dealer will get from the company.