Motor needs to be serviced same as drivetrain etc. It's just stupid that they refuse to service it. You don't throw away your fork when it needs to be serviced. This is a big ebike industry problem - no service intervals for the motors. I can hear and feel that my motor needs new bearings but...
Kenevo 2020 here. My motor was replaced in 2021 due to failure. Now in 2023 bearings in my motor started to be noisy so I have visited LBS and they told me that the 4 year warranty is only for the first motor replaced in 2021. This is so confusing, we need someone from Specialized to clear this...
I guess after all that comments it is clear that many of the gen2 owners are not going to upgrade as the change is not really that big. Not like gen2 was. People were buying Spesh as it was really revolutionary and the extra price tag was worth it. New gen brings nothing new to motor, batt...
Hi, just want to know if anybody had problems with that. My dropper lever was stiff from the beginning, but after check at spesh they said it is normal for this frame. But it started to be more stiff so I checked under motor cover and found out that the cable is broken. I wonder how that can...
@Specialized Rider Care Thing is that first I have contacted my LBS which is Specialized Concept Store so it's a flagship store in my area and I have just received a short message that I have to wait till may or later, so I have contacted polish Specialized branch directly and I have received...
@Specialized Rider Care I have already sent emails to few polish Specialized stores and I have found one that has that part. But they refused to sell it in the crash replacement program, so I have paid full price + posting to my city. Anyway meanwhile your polish branch contacted me and I have...
Hi I have damaged my battery cover riding into small log in the forest, no speed but the part is quite fragile. It shouldn't be that fragile in the bike intended for heavy trail riding, but ok. I wanted to buy a replacement and my LBS informed me that all are sold out and I cannot get one. Maybe...