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Maybe I’ll get it to Shimano and they can reset the firmware and see if it helps.

Mine has suddenly started cutting out too. The screen goes off, no motor assistance, not even an error code. It just goes off and I have to stop and restart it. It may cut out a number of times after that and then it might work flawlessly for a few hours and randomly cut out once again. The...

Did you ever get this sorted? Having similar problems with all of the 3 terminals.

According to Shimano that’s perfectly normal. There’s a washer that allows movement on the axle for heat expansion.

Shimano has replied the play is within spec (max 2mm) and is normal.

I took the chain off today and if I put my pedals in 12 and 6 o-clock positions and grab the one in 12-o-clock and gently push and pull by the pedal by two fingers there’s an audible clunk and major play. If I get a new engine might swap my focus for a decoy when it’s available ;D

Mine’s going to the shop on Tuesday.

Some very minor angular play that is hard to tell and the bike slightly creaks/clicks when pedaling hard. Checked all suspension bearings and serviced my pedals and it still does the clicking time to time. I was pushing the non-drive side crank against the frame. Ah well guess I’ll be in touch...

Hmm my 4300km Focus Jam2’s E8000 is doing this... normal lateral play or not? Got 7 days of warranty left. Edit: Here’s another video