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Yes, it's Michael in Tennessee. Just check you got the upgrade before charging through too many puddles. :)

If Michael did the Brose upgrade for you, streams and washing won't be a problem. The upgrade makes the motor extremely water resistant. It does not make it totally water proof, but streams, big puddles and washing (without a pressure washer) should be no problem.

Because of the outlay needed to support a motor, especially one with a large number of different models, we can't afford to do this until we have the demand. Unfortunately, the demand from Bafang owners is just not there yet. Rest assured, as soon as we start getting enough enquiries, we will...

We currently repair: Bosch Brose Mahle Impulse Panasonic Yamaha (Inc Giant) We do support Shimano with bearings, but no longer service the motors due to Shimano refusing to speak to us. Please campaign to Shimano to help us with software support because if they help us a little, we can help you...

Oop's, unfortunately, that is the perfect sign for the beginning of the end for that bearing!... You know where we are if you need us :)

A car rack is fine, just wrap a plastic bag or something around the motor if the roads are wet. It's not direct water pressure that you are protecting from, it's the air pressure forcing the spray in from all angles, so the roof won't be any better. The bag does not need to be tight or sealed...

We have done a few Rocky Mountain motors, but they're not too common in the UK. Powerful motor, but heavy and a little over complex, seem generally strong though.

Great question. Most motors are hermetically sealed, once water gets in it does not get out again. Usually, the water drops to the bottom of the motor and if warmed, just condenses and tends to collect on the PCB as this is usually a free standing isolated part inside the motor that tends to be...

And there you go... That's all you need to do to help your motor live its best life. Top 3 killers: Pressure washer / Direct jet hose at the crank Deep water fording Using a car rack on wet roads without covering the motor

There are now hundreds of motors out there, but they have to reach a certain level before the amount of work you have to put in to support them becomes economically viable. We do like at least a nod from the manufacturers, but sadly the only main manufacturer that will not acknowledge us in the...

Spray your motor with some sort of cleaner that releases mud, like Muck-off, truck wash, Motorcycle cleaner etc. then use a soft brush to loosen the dirt, followed by a hose on sprinkler setting. If mud has built up badly, rake it out first, the truck wash will do the rest.

Very well said Rob and very brave. There is also one other issue that is happening more and more now and that is the reparability of these motors is also being restricted. Yamaha have just upgraded the software in all their motors to stop PCB changes, they have also soldered down the PCB in...

Some are, some not so much! There was definitely a big swing away from serviceability, but the EU sustainability laws seem to be bringing this back a little bit. Electronics and software are the big issue. A lot of our work is keeping people going by any means. If their motor is destroyed or...

Normally when I don't post information, I usually put a good explanation. I have, many times explained why I won't post this particular information. Added to that, the detailed information I have, is 95% from the UK. To correlate this info across different threads or even forums, with people...

Hang in there guys. Please don't forget that we can service and repair many of these motors worldwide. We have the parts, tools and knowledge... plus we are working very hard to find upgrades and sealing solutions. With service partners now in 36 countries so far (these are not all shown on our...

You have done exactly what we do by replacing the bolts so good job there. The other thing we do is remove the motor and clean all traces of grease from the frame and motor covers, this allows the motor and frame to "bite" together. If grease is or has been used, the motor will keep moving and...

Hi, you can find the contact details for our Canadian partners on our Worldwide Partners page here: Where To Buy - eBike Motor Centre (Performance Line Bearings)

It is sad but true! All the other manufacturers have helped and supported us in someway, but Shimano and their supplier in the UK, Madisons, will not even speak to us! Such a shame when so many customers need help outside of warranty. We used to overhaul Shimano and we still support these motors...

This diagram is from the Instinct Powerplay Carbon. The bearings fit the same as most ebike motors, where the bearing fits into the machining space for it in the motor housing. Although this protects the the bearing seal to a degree, it does not stop the water traveling along the impute or...

Ish.. We do find that the water comes through the bearing into the motor housing, as it does on the Brose etc. Sadly there's not one seal on the Rocky Mountain, but I do agree with what you're saying. The drive chain area is pretty well shielded, but the bottom bracket bearings are pretty...