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Yes, I think you are right, but to give no indication of that on their website or through the retailers selling the bikes is wrong. It would take no time to splash a Covid19 message on the website. At least then you can make an informed choice on whether you take the risk and order anyway.

Sure, but the whole experience was poor - antiquated technology: no ability to track and trace - at the beginning, it took several attempts to get the warranty claim logged properly. Looking at trust pilot for Bosch UK, I’m not the only customer angry at customer services.. just hope Bosch...

Hi, has anyone else experienced issues with Bosch service? I purchased a new Cube Reaction SL625 and the battery died on 3rd use. Been waiting 3 weeks and gone through major stress with Bosch - they have no stock!!

I did see one report for a 500, but most have been the 625

Wow, terrible!

Was it Certini you bought the bike from? I only ask because they are near Plymouth (Plymouth postcode) and that’s where I got mine from!

I searched on the Bosch ebike site for dealers: Dealer search – find eBike information, advice, test rides you don’t need to have purchased the bike/battery from the dealer, they effectively act as a Bosch outlet. Typically, once the dealer/Bosch service centre has confirmed the battery is dead...

Hi, I also just purchased a new bike with the Bosch PowerTube 625. Used it twice in 3 days, worked perfectly - even travelled 30 miles on the second trip and only used around 25% of the battery. Put it on charge and the next morning it was dead. Took it to the nearest Bosch service centre today...