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Orbea usually takes only a couple days to reply by e-mail, I have no complaints there. The time that passed was due to me trying to negotiate a better deal. I believe that if I accepted their offer right away, it would only take them a few days to settle this. Right now the deal is done and I'm...

Hey everyone, Quick update, Orbea is going to send a new frame with a new Gen 5 Bosch motor and also a new fox shock. They asked me to keep my 625wh battery since it is compatible with the new motor. Upgrading to a carbon frame wasn't possible, so I was forced to choose one of the colors...

Once again, thank you very much for the information. I'll share the outcome when the deal gets settled. Thank you!

Even though I appreciate the time you took to reply to my post, I believe we must respect each other’s personal preferences. For you the color of the bike doesn’t matter but for me it does and there’s nothing wrong with that. Also, next time try to post something positive and that contributes...

Appreciate your reply Hanco! I would honestly prefer a new frame rather than a refund. But I understand your point of view… thank you for your suggestion. I’ll check if they can do what I asked and act accordingly.

Appreciate your reply! I would honestly prefer the new frame instead of a gift card. Let’s see how things develop. Thank you for your suggestion!

Thank you very much for your feedback! That’s awesome! I guess that answers another doubt of mine, where the gen 4 motor isn’t compatible with the new 2026 wild models. Until know they’ve been very cooperative with me as well. Let’s hope they’ll let me upgrade to the carbon model for a...

I really appreciate your feedback! I’m honestly very happy with this bike and would like to keep this model. At the same time this misalignment scares me, I’m hoping that this doesn’t happen in newer models and that they were able to fix this for good. Once again, thank you for your feedback...

Thank you for letting us know that.

It’s not a complain, it’s a suggestion and I’m willing to pay for it 😊 My bike has only 400km and I think you are able to understand that it makes me sad to have my frame replaced with a color I don’t like. It’s not a case where I have something old/very used being replaced by something new and...

I didn’t know that was possible. I’m going to try, thank you!

One suggestion… I told my bike shop that I didn’t want to be without bike while this situation was being discussed. While they’re in talks with orbea, I keep the bike with me so I can keep riding. And I’ll keep the situation like this until they send me a new frame. Fortunately, Orbea isn’t...

Appreciate your suggestion but in my case we’re not talking about the whole bike. They will send the frame only.

Portugal

Hey Robson, The problem basically comes from a misalignment of the frame – mechanics can’t really tell if it comes from the triangle or the main structure of the frame. We were able to prove that by unscrewing the top bolts of the frame, making the shock able to rotate freely. When you rotate...

Hey everyone, Unfortunately I identified a structural problem in the frame of my new Orbea Wild which resulted in a damaged shock in a short period of time – photo attached. Orbea replied very quickly saying they will send me a new 2026 frame and that the only thing I need to do is choose one...