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Good day, Mr.Entonox. Thank you for contacting Amflow Support! Currently, we advise against fitting the shock yoke upside-down as structural integrity may be compromised resulting from such action, causing potential riding hazard. To ensure the geometrical integrity and most importantly, your...

Good day, Mr.Sergey. Thank you for your attention on Amflow products! As much as we understand your request for the range extender, we are currently not able to offer you an official choice for such need, and please be advised that any and all third-party products come with potential hazards...

Good day, Mr.Cosmik. Sorry for the inconvenience. Please make some screenshots that explicitly indicate the issue and have them sent to [email protected]. We will review the issue and get back to you ASAP. Thank you for contacting Amflow Support!

We apologize for the inconvenience caused. Thank you for your feedback. Our internal team is actively working to resolve the issue you reported, and we expect it to be fully addressed in the next official app version. Please keep an eye out for update notifications in the app store, as we will...

Hi there! In order to better resolve your issue, please kindly email us at [email protected] with a comprehensive description and image of your issue. We are committed to addressing your concern. Thank you for your cooperation and understanding!

Thank you for your valuable feedback and feature suggestion. Please rest assured that we have recorded your suggestion in our Voice of Customer program and forwarded it to the product development team for consideration in future updates. We sincerely appreciate your help in continuously...

Dear Amflow users, please find the following statement from Avinox AVINOX hereby confirms that we have not released any battery extenders. The current hardware and firmware of Avinox do not support third‑party battery extenders. Use of unauthorized battery extenders may result in product...

Hello, thank you for your feedback. May I ask if you have replaced the display or motor recently? If so, we recommend updating both the firmware and app to the latest versions to see if the issue can be resolved. If the problem persists, please contact our after-sales technical support for...

Please understand that currently, SIM cards supporting Amflow’s 4G functionality do **not** include the following types: IoT cards, traffic cards, and directional cards. Since Google Fi data-only SIM cards do **not** support voice calls and only provide data service, they are currently unable...

Regarding whether the server that Amflow connects to has potentially blacklisted Google connections, our internal team has never received any information indicating this. However, we will consult internally to confirm. If you have any other questions or concerns related to the 4G functionality...

We have noted your situation and would like to assist you. We recommend contacting us by email so that we can collect the necessary information and forward it to the relevant team for further verification and inspection. Our email address is [email protected].

We have noted your situation. For the maintenance of the wheel spokes, we can only recommend purchasing original spokes and nipples to ensure component compatibility. Therefore, we advise you to directly contact your nearest amflow authorised reseller to place your order, or visit one of the...

Hi there, According to feedback from our internal team, the spoke nipple length for both the HMC-30 and HMA-30 wheelsets is 14 mm. We hope this information is helpful to you.

Hi there, We would like to confirm whether your firmware has been updated to the latest version and whether you are unable to connect even in open outdoor environments. Please understand that our internal team has not yet tested the compatibility of Google Fi data-only SIM cards with Amflow...

Hi there, We have submitted your inquiry for internal confirmation. Once there is an update, we will inform you promptly. Thank you for your feedback.

Hi there, We apologize for any inconvenience this may have caused. Regarding the list of compatible third-party front lights, please refer to the following models: Supernova: MINI 3 Pro, MINI 2 Pro, M99 MINI PRO Litemove: SCN-1700 As for the known issue fixes, they mainly involve...

We sincerely apologize for any inconvenience this may have caused. Please send your question along with the related pictures to our official email address: [email protected]. We will confirm and reply to you as soon as possible.

Hi there, We sincerely apologize for any inconvenience this may have caused. Please send your question along with the picture to our official email address: [email protected]. We will forward it to our internal team for analysis within 1-2 business days and reply to you as soon as possible.

Hi there, We sincerely apologize for any inconvenience this may have caused. Please send your question along with a picture to our official email address: [email protected]. We will forward it to our internal team for analysis within 1-2 business days and reply to you as soon as...

Bonjour, Nous vous prions de nous excuser pour la gêne occasionnée. Veuillez envoyer votre question, accompagnée d'une photo, à notre adresse e-mail officielle : [email protected]. Nous la transmettrons à notre équipe interne pour analyse sous 1 à 2 jours ouvrés et vous répondrons dans...