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I h I had similar problems the TQ motor becme less and less powerful following problems. I believe TQ turned down the power to avoid the problems I reported. See the video on UTUBE by BankBuster Productions:

see video by BankBuster Productions on Utube the motor and strain Gauges were eventually replaced under warranty. The TQ system is not up to the task.

see the utube video by BankBuster Productions whe eventually had the TQ motor and Strain Guages replaced under warranty. I had similar with two Domane + 7 SLRS. which have the same TQ motor stain gauges and electronics which are not up to the job. The TREK part of the bike are beutiful but let...

The TQ motor & strain gauges were eventually replaced under warranty.

Have a look at the video by BankBuster Productions showing problems with the TQ system on a Trek Fuel EX:

Just think about it. An 81 year old who needs an e-assist bike. wearing out a chain or drive train within months or in this case DAYS. Which is what you are suggestion. I am not suggesting you are NOT trying to help just I cannot agree with your lack of logic. The first Domane + 7 SLR loan...

Both bikes are just 12 months old or less. Your observations are wishful thinking and a simplistic explanation. You are stating the obvious where many such problems are found. Hopefully not on many if any high end bikes ridden by 81 year olds like me. Its also exptemly unlikley TREK would...

I had the same problem with a 2023 Domame + 7 SLR. TQ diagnostic system claimed no problem but the Control Panel was replaced under warranty. That fault followed soon after the chain had to be split several times due to increasing problems with chains coming off on TWO bikes. Trek had to...