Search results for query: *

Update: Shimano said my wiring harness was bad and sent a new one covered by warranty and installed by my Lbs. Got my bike back today and went for a ride. Works great so far.

Shimano said it was a bad wiring harness. Covered by warranty, they sent a new one and my Lbs installed it. Working great so far.

Yeah if you have an ep801 Canyon does not sell batteries for it. Overall I really like my Spectral but my next bike will be from a brand that is common here and where spare parts are more widely available.

Unfortunately you can’t buy a spare battery for the ep801. I checked because I wanted to buy one as a back up and they only sell batteries for the older ep8. I have a strong suspicion it’s the battery and not the motor but when I find out I’ll come back and report the issue here.

I have a 2023 Spectral:On Cf8 and in 2023 Canyon started using the Ep801 and the batteries for these motors are produced by a 3rd party company that is partnered with Shimano. If you’re having battery problems Shimano should service your battery. I just had to start a warranty claim with Shimano...

https://bike.shimano.com/en-US/information/news/shimano-adds-trend-power-to-3rd-party-e-bike-battery-service-pro.html When I connect to etube it shows my battery is a Trend Power Simplo 900w battery. According to this article Shimano is partnered with Trend Power and services these batteries.

You are correct the manual does show some led patterns that indicate errors but unfortunately not the one we are experiencing.

I called Canyon a couple of days ago and they said the battery is serviced by Shimano. When Canyon upgraded to the EP801 in 2023 (I have a 2023 Spectral:On Cf8) they no longer produce the batteries themselves. Shimano is partnered with a 3rd party company called Trend Power who makes batteries...

I’m having the same exact problem. My bike shuts off while riding and the battery led lights look just like yours. Did you ever find out the issue?