Very poor customer support as a whole. I contacted them twice about their lousy cadence and power measuring. They even did not find it useful to answer. And that hurts when you spend that much money on a bike.
When riding in the max assistance mode on my new Scott Lumen 900, I have the motor that frequently turns of and on, when I am peddling at the same pace. Very annoying. Does somebody has the same issue? Does this have something to do with the pedal slider in the app (turtle)? Thx for your answers!
It might be a problem, but - honestly - it is TQ's problem. They just have to address it! They are responsible for the people they work with. In the end it is TQ who has to deliver if they ambition a happy customer base.
I did just the same on my Scott Lumen 900 where I traded in the the non transmission GX for the XX group. I am delighted, but just like you I couldn't say if the price upgrade is really worth it.
I have a brand-new Scott Lumen 900 2023 that I equipped immediately with the XX transmission. Tapping multiple times or having the shifter pressed and passing to multiple cogs (2, 3 or infinite) is something you set up in the Sram AXS app.
I wrote to TQ and told them that being 100% dealer dependency for software updates is not done in 2024. If we all write to them, chance is they will react eventually!!
Hello all!
I just ordered my Lumen e-900 that comes with a GX hanger system, and I would like to upgrade it to a XX transmission T system. Help me!
I have been told that no aftermarket Sram cranks fit the TQ motor and that I should stick with the original FSA ones (and that only the 36...