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So canyon sourced and got a new battery designed which is an apparent improvement on the one they claimed was dangerous, and now using that as a marketing strategy to sell the remaining stock of bikes. I cannot believe they didn’t send these out to current customers. It’s an absolute mistake...

Nope, they're exactly the same as the previous ones...

So they send us previous owners a ‘new’ battery which is exactly the same as the previous failing one that still cracks and then they put a completely new battery in the leftover stock, pisstake. Especially for those like me that had the 720wh…

720wh battery being delivered today and just had an email from canyon with refund invoice for £987 (I have a CF9). Can’t complain with that but the time it’s taken to sort this isn’t acceptable

Well I have finally received the confirmation email for my 720wh battery delivery between now and 28th November. Only 378 days later!!

A year to the day since the notice got issued :mad:

Did you speak to anyone about this? Still heard nothing about my 720wh

Has anyone received their replacement 720wh battery yet? I filled the order form in as soon as they were sent out and ive still not heard anything!

Ive seen photos https://www.facebook.com/share/p/1A3QFTpXgu/?

Some people on Facebook groups are reporting new batteries are cracking already (900Wh) I still haven't heard anything from canyon about mine being on its way (720Wh)

I have been told this morning that batteries started shipping last week. I ordered a 720wh battery and I didn't get an email about further compensation. They just said ill receive a shipping confirmation soon

Exactly this, and in an acceptable timeframe… I’m happy I’m getting a fresh battery to be honest. The bike is great I’ve had 0 issues even with current battery. Yes we were all disappointed but realistically this is the best outcome unless you want to wait a year

Get in touch with them, I did and had to provide further bank details IBAN and BIC codes and got it 3 days later

Mines a 720wh S and I have the battery issue notice so surely they’ve changed something to make them sellable

Im still waiting on mine and im 4 days past the 7-10 business days they stated. Ive also just noitced on the Canyon website the Spectral:ON is available to buy again?? Does that mean they have a solution but sorted their own stock first? That's not good if that's the case.

Same here, approved and received credit memo email. Says 7-10 business days for the partial refund

Fine if youve had your bike under 6 months. Ive had mine 12 months

Same here in UK they said im outside the 30 day window...

Also they're not offering these buyback's as I've questioned it, so I'm unsure where this is coming from. That's in UK anyway. All theyre saying is that the recent small partial refunds are a 'good will gesture' and 'not a solution'