Please use the E-Tube-Project software ("Cyclist" - app for Bluetooth or "Professional" - program for Windows) and read the "error protocol" with this software. Then check the full number of the error, because in this way you most probably will get 5 or 6 digits (instead of only 3 on the bike...
These are 2 completely different battery packs (looks the same, have the same battery cells inside, but have a different battery firmware).
You cannot change the firmware of the BMS (battery management system, the electronics inside the battery) by yourself So most probably the spare battery...
So, if your bike is from Santa Cruz, then "yes", you should contact Santa Cruz. ;)
If you haven´t ordered your bike yet, then you can ask if they will give you a second battery for a discount. A lot of bike manufacturers offer such a deal for a second spare battery.
Normally you only can get these batteries from the bike manufacturer, because mostly there are some extra mechanical parts added to the battery from Darfon so it will fit exactly into the bike frame and electrical connectors inside the frame. Also you never ever can interchange these batteries...
There is no "EP801 darfon 720w"!
There are many different batteries with a capacity of 720Wh of the Taiwanese battery manufacturer Darfon which are generation 2 types (which are necessary for the DU-EP801 drive unit), one of them is the "E4C0G-SN" type with a nominal capacity of 726Wh which is...
Just write an email to the guys from EMAX and they most probably will reply soon and explain everything you need to know. AFAIK, you need the newer PCE02 interface with the correct adapter cable with the small plug and the older PCE1 type will not work.
So, you are the lucky guy. (y) :)
Here in Austria and most probably also in Germany, the Shimano represenative "Thalinger Lange" refuses to set correct configuration changes when you have bought and mounted the components by yourself.
Did you have to pay extra for your LBS or Shimano Spain for...
That depends => What intention do you have with the older SM-PCE1?
What do you want to change on your bike?
This older SM-PCE1 interface is no more compatible with the newer E-Tube-Project-Professional software version 5.x.x (which is mandatory for the EP801 / EP6 drive units), however it will...
With a PCE interface you can easily store these errors in a so called service report in PDF format and then clear the error log if you want so (I hate such nasty errors in my motor´s history).
E914 is always a clear indication that there is a contact problem between battery and drive unit. This mostly is due to a contact problem (bent, dirty or corroded contact) at the connector from the battery to the receptacle inside the frame. Always take extreme care when detaching and attaching...
You can believe it or not but it is just a legal thing why Shimano don´t let a private person change the mechanical derailleur to an electric derailleur.
There is at least a theoretical risk that your intervention in the electrical system (which you already have made) makes the system go havoc...
Please read the full chapters 3 and 12 of this document and you will see that you indeed can connect to your bike via your Bluetooth capable SW-EN600-L control (also with the latest motor firmware 4.2.0) via Bluetooth.
However, it is NOT possible to change gear mode settings via Bluetooth!
So...
Only Orbea bikes use the power and torque reduced EP801-RS drive unit and these units are clearly marked with a blue "RS" sticker on the right hand motor cover, so your 24 Santa Cruz most probably uses the standard EP801 with max. 85Nm of torque and max. 600W peak power.
Even if your new system...
As far as I know (reading forum posts in the German Pedelecforum), the EP801-EU (max. 25km/h), the EP801-US (32km/h - 20mph) and the EP801-US-class3 (45km/h - 28mph) are mechanically and electrically absolutely identical drive units and also use the same motor firmware from Shimano. These 3...
You can reset your bike fully to unmodified factory settings by yourself (you don´t need a remote control session for this).
However, you definitely need a PCE2 interface and a Windows computer for this (this is also the gear you need to do the optimization via remote control session).
Before...
I did the tuning via remote control session. The guys replied quite fast and I think the optimization including finding an appoinment which matched for me and them was done within 1 or 2 days after the first contact.
I love Austraaaaalia "down under", but it´s a bit far away to do an optimization of a bike (and it´s most probably quite expensive to take your bike with the plane). :LOL: (y)
But anyways - thanks for the interesting link.
Please don´t mix things - this forum thread is solely related to the new EP801 drive unit (see the topic "ep801-solution") from Shimano and your nice Santa Cruz bike most probably is using the somewhat older EP800 drive unit if you have done a wheel circumference mod with the E-Tuning app...