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Just an update to anyone experience this issue still. A firmware update for the bike solved the issue

My bike is also not a "project one" version. I've taken my bike to the dealer and will be picking it up tomorrow, hopefully the latest firmware updates fixes the issue. I will update everyone with the results

Hello Everyone I purchased my Trek Fuel Ex-e 9.5 back in November. I've had an ongoing issue with connecting the Trek Central App since my purchase. I initially took it to my dealer in November to check for Firmware Issues/Errors but it came back clean. They did submit a request to Trek for...