They sent a new battery and that has fixed the issue. Have been trouble free riding for a few week. I suspect the cause was the old mounting hardware which trek has updated.
I have a ‘22 trek rail 9.8 and I’ve been having never ending issues with it turning off while riding. After 5 rides on the new bike the motor had to be replaced because it died. With the new motor the bike consistently turns off on rough ground. Spoke to the trek booth at crankworks and they...
How is the clearance from the seatstay bridge to the seat tube on the ‘22 rail carbon? I have a L frame and it looks pretty close with the stock 57.5 shock fully compressed.