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  1. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I have been told by rider care that they will giv me a brand new bike now as my old one had components in bad condition, shocks, groupset ect. I have now received my new bike which is a gen 3 Levo alloy and I am really happy with this outcome. Rider care have been very good and had great...
  2. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Hi everyone, I contacted specialized rider care today for an update and they have told me as a gesture of good will my frame will be getting replaced with a new one as my frame is now written off. I've asked for an ETA but they can't give me that just yet, I'm hoping it won't be too long does...
  3. Z

    Levo Gen 2 Snapped upper rear shock bolt

    It wasn't shock pressure either as I check that every time before I ride. As I said I couldn't tell you why but it wasn't something I did and it shouldn't have happened
  4. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I hardly ride trails and never bottomed out the shocks. Im not sure why it snapped only thing I could think of is it has previously been incorrectly torqued or it worked its way loose but I'm not sure.
  5. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Specialized rider care asked me to take my bike to the closest service centre and they will arrange to get it delivered to their headquarters. Hopefully they inspect it and realise its not any good but we will see what they say
  6. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Specialized themselves told me to take. It to the nearest specialized concept store and it was them who damaged the bike
  7. Z

    Levo Gen 2 Snapped upper rear shock bolt

    That's the difference from before I sent it to the shop and now. What's the advice on the next step then, I think tomorrow I will drive down there and get it back from them but I'm not sure. I want to speak to specialized rider care first to show them what they have done. Hopefully they will...
  8. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I genuinely believe I now am in a good legal position. This part of the frame was perfect before I sent it to them and I have image proof. They completely damaged it and I should be in a position to get a new frame!
  9. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I didn't ask them for this, I never even asked for all this work to be done. I still feel like they've f***ed me over and specialized are just laughing at me. My bike looked so much better and now im left with something that looks like sh**
  10. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Hi all, I called the LBS today to ask what's happening as they haven't been in touch and they explained they have spoken to specialized who agree they need to use a steel bolt. I asked if they had ordered one and they said no, a colleague has a spare bolt at home and will be bringing it in...
  11. Z

    Levo Gen 2 Snapped upper rear shock bolt

    The service centre have told me they are going to order a bolt that will fit much better in the frame so I have accepted this option if it looks close to original, works properly and doesn't cause any structural issues to the frame. They've told me they will look into it and email me the options...
  12. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I've just spoken to the LBS and they have told me specialized have instructed them to leave it as they haven't done anything wrong. They also offered me 35% off a S works frame that costs around 7k. I can't believe how poor the customer service has been and I also can't believe they think...
  13. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I called spesh rider care and some guy called Luke basically laughed at me and explained it happens and its probably down to the fact the thread was damaged. I then explained this has been warrantied in other threads and he said its not a warranty issue and this had never been warrantied...
  14. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Not yet, I haven't removed it from the bike yet and it is in the shop. I can remove this tho, will they know once its removed?
  15. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I'll call spesh first of all tomorrow before I speak to the service centre again. I won't accept the bike back yet and I will keep you all updated as soon as I have any more info. In hind sight I should have taken it to Berkshire Turbo in the first place because they would never have allowed...
  16. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Okay thanks for your help, I'll keep you updated tomorrow once I tell them I want a new frame.
  17. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Okay tomorrow I will call the service centre and tell them I want a new frame. I will also ask for pictures of what they have done to the bike so I have all evidence. Should I leave the bike there for now or take it back?
  18. Z

    Levo Gen 2 Snapped upper rear shock bolt

    Who should I be asking the specialized service centre or specialized direct? I agree I am willing to do that be honest as I believe they have ruined my bike and its only their fault for making that decision.
  19. Z

    Levo Gen 2 Snapped upper rear shock bolt

    I never wanted the frame to be modified, I went to the shop with a snapped bolt and this was the result without them ever consulting me.
  20. Z

    Levo Gen 2 Snapped upper rear shock bolt

    The LBS I used was a specialized service centre who was reccomended to me when I emailed specialized explaining my initial problem of the snapped bolt. If they wouldn't accept responsibility who should, the service centre I used in Nottingham? I'm unsure of what route to take in order to make...
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