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    ISIS cranks are they handed?

    Changing my son's cranks. Are they handed?
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    Crank falling off

    The crank on one side of my son's e Haibike fell off this morning. I took everything apart, cleaned it all well and reassembled it. I didn't have an 8mm hex to put on the torque wrench, I'm not used to bikes but by car standards, 55N is not a lot. the outer 10mm was done up to the required 15N...
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    Trying to identify headset to buy service kit, Haibike

    The headset on my sons allmtn X2.5 is making an awful clicking sound, I have a feeling he has overtightened it. The clicking gets worse if you tighten it further. I have a feeling it may not have sealed bearings. How do I go about identifying it correctly? Are kits made by other companies?
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    recommendations for shift cable brand

    I have been using Shimano MTB cables but the plastic doesn't seem to hold up for very long. Any recommendations. More concerned with durability than slickness or weight.
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    Can anyone suggest an online store where I can buy a 38T chainring for my sons allmtn?

    I live in Italy and simply can't find a replacement chainring for my sons bike, an allmtn 2.5. Most stores don't reply, and the chain has stretched from barely 0.5 to well over 0.75 whilst I've been searching. Any help appreciated.
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    Why am I finding it so difficult to find a 38T 11x1 Deore m5100 chainring?

    My son has a Haibike emtb, a special for which there is no printed spec document. I have purchased a new chain and cassette but cannot find a 38T M5100 chainring. Could this be a Haibike specific part? I cant see it on the Shimano website.
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    Do I need more than one type of grease?

    Hubs, suspension etc? All different?
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    Cassette confusion

    My son has a Haibike allmtn X2.5, it's a special, (read cheap), for the Italian market. 11 speed The chain is wearing, just at 0.5%, and some teeth are bent on the cassette. so 1. I'm trying to determine what chain I should buy, but 2. I'd like to know which cassette he has. The cassette...
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    Unanswered how do teeth get bent on a sprocket? can they be straightened?

    My son was complaining that his gearchange wasn't working particularly well. On inspection the sprocket is bent, two teeth are anyway. How do they get bent? He says he has no idea but then he is 13 so he wouldn't tell me if he did. I assume I can change the single sprocket but Haibike can't tell...
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    Answered Chain coming off chainring

    My son complains that the chain regularly comes off the chainring, it's an 11 speed allmtn Haibike, and this has happened from new. Two questions combined. The first is "what does the arrowed item do and how is it adjusted? The second is could the chain be coming off simply because of bad...
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    Unanswered Bike stand for maintenance

    I would almost prefer just an arm. Are there maintenance stands available that will safely hold an ebike and not twist, break or topple over that cost less than £200-£300? We have a haibike allmtn and I can only imagine it can be clamped on the seat post.
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    Answered What is the trick to backpedalling an ebike?

    I still haven't found a suitable stand so my 12 year old has a good excuse for not cleaning his chain regularly. I know you can back pedal with the wheel, I've seen it done when my dealer was pressure washing the chain and cassette, but I don't how to achieve it.
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    Answered barrel adjuster broken on Deore 11s

    My son has an xduro allmtn but Haibike is unable to give a spec list because it's a special produced for the Italian market. My dealer is 1.5 hours away so I'm fed up driving over there to find out the simplest thing. How do I determine exactly which shifter he has? Is there a code on the...
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    Haibike customer service, does it exist?

    I have contacted Haibike customer service 3 times. Once before I bought one of their bikes, no reply. I then asked them for a spec sheet for the bike I had bought for my son, a special for the Italian market which isn't shown on there website, they refused. And once to find out what cassette the...
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    Unanswered How worn is this cassette?

    My 12 year old saved up and bought himself a full suspension emtb. I have a new job, bike mechanic. I know next to nothing about bikes, I have a very bad back and haven't ridden for 30 years. How worn is this cassette? It looks quite worn to me. The bike is 3 weeks old, regularly pressure washed...
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