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I eventually returned my bike to the original store to be examined and they logged an RMA case with Cube. The frame was eventually replaced by Cube and the shop gave me these figures for torque: 11nm for the 6 large Torx Plus bolts that screw through the frame holes into the motor brackets 6nm...

Yeah, if you look around long enough, you'll probably find horror stories for any brand so you have to bear that in mind when researching for a new purchase. The main reason I probably wouldn't buy from Cube ever again was the customer service (complete lack of). The fact they don't publish the...

Thought I'd post a quick update (albeit, a bit late!). I ended up dropping my bike back off at the shop. It was a fairly long drive but seemed less hassle than trying to box it up and paying for shipping. I had just told the shop about the squeaking/creaking coming from down there but they...

Definitely not the issue on mine but it's good to have another thing to check for anyone else :)

Yeah, I've been trying to get in touch with them for about a month now but the best I've gotten is "We've passed your email to the service department". I keep chasing and the latest reply was them telling me they'd passed it to the service department again and that was a week ago. The Cube...

It's not busted per se but you can see it's not quite right. I'm not really riding it on trails atm either, just a short commute to work since that was also what I bought it for :/ It's not in danger of failing since the other 5 bolt holes are still fine. That being said, I definitely don't...

My creaking is resolved now that the smaller pentalobe bolts that hold the brackets onto the motor were tightened but they had come loose as well as the motor mounting bolts. Pretty sure there was some kind of threadlock used since there was residue the first time I get those bigger TP40 bolts...

Yeah, I threadlocked everything the first time I took them out but didn't bother more recently because I thought the stupid creaking would still be there but it wasn't.

Why are these figures not bloody published? They publish all the suspension linkage torques even though it's printer on each bolt and then they hide this shit and won't reply to emails when I ask. Useless Not as if they even tell you to check these bolts. One of my main motor bolts came loose...

See I've seen different figures to those and was told different by a Cube dealer. Where did you get these figures out of interest?

You get anywhere with yours? I finally fixed the creaking by tightening the motor mount bolts (small ones the fix the mounting brackets to the motor, not the big ones that go into the frame). When I had the motor out, that back eye hole where the first bolt came loose is looking even worse on...

Help from your local Cube affiliated shop doesn't make up for the fact they can't seem to work out how to send an email but I'm glad you're enjoying your Cube experience. Mine so far has been piss-poor. If they don't want people contacting them directly then there are easier ways.

That's my point though, warranties are only as good as the company who provides them. As good as your local shop might be, if Cube are useless then why bother with them? This was my first Cube bike and will be my last. Why would I bother again when there's plenty of other brands that haven't...

That's fine but still doesn't change the fact that Cube support is a bag of dicks :/ Wouldn't want to reward them

Yeah, Cube don't seem great at communication. It's a shame, I like the bike but right now I'd never but another Cube again.

I agree with that statement but unfortunately it's definitely not just one bad one with regards to motor mounting bolts getting loose. Poor customer service is also often a good reason to avoid a company even if their products are usually ok.

Sadly, that doesn't really mean a lot in relation to buying a 2020 bike. Models change every year etc so it's hard to compare them. Cube seem pretty useless so far in providing any details to me and can't even seem to manage to reply to an email. 3 weeks ago I asked them a question and it took...

Yeah, nice bike when it works. So far, my experience dealing with Cube has been severely lacking. 3 weeks after I initially emailed them for some details and I'm still waiting to speak to someone who actually knows something.

Yeah, I bought the ones I needed from Amazon without any issues :)

'Threesome on a bus' and the unfortunate 'Jew meter' were my faves in the little bits I listened to.