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so i am at 5 bars once again. the shop , ebikes508 , has been stellar. he sent me a new charger last week , was lost in shipment. i had time saturday , so i made the drive to see them. met Ronnie who i have dealt with, awesome dude. he had another charger there and it started charging. he...

had 5 bars when it came so i didn't need to charge it.

i went out with 3 bars , made it back after 12 miles, 1300ft of climbing . what a great night, bbq after as always. this is my first 29r , and it rolls like a freight train. we have some tight technical trails, and i handled it all. i'll get more used to it and it will be top notch. still...

they should be learning from the outgoing techs but sadly will miss that opportunity.

i know it's not gonna be trouble free. i have the bronson for down time, and i ride bike paths and stuff with my girlfriend. i had no intentions of buying , but the blowout prices changed my mind.

i work for a gmc dealer. i know what teething is !

the shop is sending me a charger. issues is why i waited so long. if the charger gets me going hopefully i am good from then. i expect some issues, just not first thing. i have high hopes!

i get your point. a week ago i was bragging santa cruz big time. they were so good to me in the past , and i love the feel of their bikes.

so today i was able to contact ebikes508. ronnie is sending me a charger today. so far great service from them, great price on bike. they shipped in a box that they built plywood inside to hold bike. not a mark on it. hopefully this is the end of my issues and the good times take over. i lost my...

appreciate you guys replying.

"head" mechanic told my buddy he needed sprague clutches in his motor. he was positive. he orders them , backorder. i fix the bike, he asks to cancel the backordered bearings they told him he needed, no can do. so he will have to go buy 200.00 worth of bearings he doesn't need because they said...

the shops here rarely have a "head mechanic" , plus i watched 2 of them miss the b tension screw on my buddies bike. i have fixed bikes my whole life . i still do , as well as many motorcycles. i do shocks forks, pretty much all of it. part of this is the fact i shouldn't have to be working on...

i work for a gmc dealer. we are down to 3 techs, 73, 72, and 57. no one is coming.

i bought online since the local dealers didn't have the model, especially what i paid. local shops are not great, just sales/parts changers. they can't fix these either. my friend's was skipping, 2 shops told him motor issue. i found b tension screw too far in allowing the chain to skip. 2...

i love my bronson. they helped me so easy last time i bought a santa cruz again. now no one answers. had i known they are no longer responsive i would have bought something else. now i have to worry about future issues.

My first ebike as i am the holdout of the group. finally decide to buy a 24 heckler from ebikes508 in plymouth mass. came saturday, built it, rode 13 miles. now it won't charge. flashing yellow light on charger, says bad battery or charger. now the dealer is 3 hours away. left a message and...

ever get an answer? i got one ride on mine this weekend and now flashing yellow, can't charge.