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I have an update.... we got our key in the mail, removed the battery the bike reset itself back to normal. Dodged a bullet! Shame about the App, we were looking forward to the potential of it for future rides but wouldn't touch it with a barge pole now. Lesson learned..

I went back to the site(s) to check. One thing I missed was the following statement on BOTH the Apple Store and the GooglePlay store - "The Giant E-bike app is compatible with all our 2019 Giant E-bikes." When you expand the description it's under there (when looking at in on your...

A follow up to this story. Apparently the cycling lines on the screen are what you see WHEN you do a firmware update via the dongle. My bike shop confirmed this. Also, they asked Giant about the model specificity for the App and the response was "there should be no issue with older bikes"...

Well this is interesting then because there is NO warning on the App Store, nor the App that tells you to NOT do this with an older bike. These people (Giant) really don't understand the software world at all. If your guy is correct, it's a critical communication failure if it leads to...

G'day Dave Thanks for requesting clarification - yes. The Charge RideControl screen. These two lines (in the attachment) cycle around and around the large screen numbers that are no longer there.

Hi everyone. We just recently bought an ex-hire Giant Dirt-E and have been riding it. Love it of course. Yesterday I downloaded the App, connected to the bike via bluetooth, registered an account, checked out all the screens and all seemed well. Then I changed the Bluetooth name...