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...info on the new Amflow bikes but the stock cranks on the older Amflo bikes did have clearance issues with the Turbocharger which required an e*thirteen crank to be used. (The amount of room we had to work with to fit the spider and bash in the design envelope was limited so there are some...

Hi Steve, Chris from e*thirteen here. Sorry to see the trouble with that hub. The wheel you have there is a VERY old wheel (from production ~10 years ago). Our hubs have improved greatly since that version and Id gladly get you set-up with one of the newest versions. Could you drop us a line at...

Hey folks, Chris from e*thirteen here. As @Suns_PSD mentioned, we do have the New Turbocharger guide available and it was specifically designed to protect chainrings on a few of the low-power bikes where the ring is less protected from the motor casing/housing. Bosch and EP8 motors which have...

Hey Rick, To clarify, an early production batch had some issues with the pinch bolt. The issue was caught early on and very few of those cranks ended actually made it to market. That has been rectified for sometime now and the current carbon cranks have largely been problem free. While we do...

@TommyC - Sorry to hear about the issues. There seems to be a combination of factors which are causing that issue on a small qty of this specific Cube model. Moving out the chainline improves the problem. Reach out to us via our warranty form here and we can get you sorted...

@jim0905 - Sorry to see about the trouble with the ring. File a warranty claim with us here and we can get a new one sent out right away. https://support.ethirteen.com/hc/en-us/articles/360038827791-Warranty-Request-Submission-Form

Shjay, The crank arms themselves are the same. When they are installed on E7000 or E8000 motors, a spacer is used to achieve correct spacing and preload. The arms themselves are the same. The assembly as a whole is not. Have a look here to see how the configs are different...

Yes, they are.

Hi All, Currently we have 2 Technical Service Bulletins related to e*thirteen cranks being used with Shimano EP8 Motors. The first relates to arms loosening. This issue generally occurred on bikes which were assembled outside normal assembly factory settings which in some cases resulted in...

...our cranks to be the source of the spindle failures. We have just issued this Technical Service Bulletin regarding this issue: https://support.ethirteen.com/hc/en-us/articles/4408312390043-TSB-157-Shimano-EP8-Spindle-Inspection-in-Conjunction-with-e-thirteen-e-spec-Cranks Thanks, e*thirteen

Currently we are seeing a shortage of carbon cranks. Customers with issues with carbon cranks are being given a set of alloy cranks to use until the carbon are available. Once the carbon are available, customers are shipped the carbon cranks and can keep the alloy cranks. The carbon cranks use a...

@Zimmerframe - As you said, our bars are fairly standard with regards to rise and sweep options. Nothing too out of the norm. Our "Plus" level bar is our nicest alloy bar we make and what we would recommend if you are looking for an alloy bar over a carbon. It's a no-frills, high-end alloy bar...

...your retailer, please fill out a warranty request with us here: Warranty Request Submission Form Please note in your request that you are having issues acquiring the parts thru Orbea and that you were sent to that link per the instructions of e*thirteen in the emtb forums. We will get you...

@DarrenCC - Sorry to hear about the trouble. Our team will get you sorted thru the warranty claim process. Please send a DM if you have any trouble and I can assist with facilitating.

@Richiefromboston - We have some sizes up on our webstore and we are in the process of getting the steel rings added. Ill drop you a DM to see if I can assist with a resolution.

...out before actually preloading the arm. This may not always be the case depending on tolerances of spindle and arm. If for some reason your carbon arms indeed do not have seals, just fire me a DM here with your address and we can get some coming your way if necessary. Regards e*thirteen

@shredjim - awesome. Glad we got ya sorted. Rest assured that we are actively working with Orbea on this; in conjunction with making improvements on our end. We totally understand the sentiment and wish the situation was different also. We are working hard to make things right. Cheers and...

No problem guys. As suppliers, we are required to include manuals/documentation with our products. Assembly factories will generally always included all manuals/documentation supplied to them with the bike in the small parts box. Unfortunatly, that stuff does not always make its way to the end...

Hi All, Just wanted to jump in and provide a reply here. If you are experiencing crank loosening issues with the e*spec carbon cranks even after correct torque is applied to the pinch bolt, please reach out to your Orbea dealer / distributor for a resolution. The TSB released earlier in the...

Hi @shredjim - I think we spoke with you on the phone last week. If Im mixing you up with someone else and you are still trying to get support please fire me a DM here and I can get you sorted. Our apologies about the delay. The pandemic has had a big impact on the bike industry and we are...