I had an appalling experience with my decoy, actually posted about it here. Final got some money back (they kept 700 quid as I had done around 300 miles on it over 6 rides) but it was working for about 4 weekends of my 4 months of ownership. Never going with that trash company again. Just got my...
Haven't tested the battery so cannot attest to which component is at fault, this is above my paygrade Im afriad. However the LBS couldn't fix it and they are one of only a handful of Steps authorised techs in my city. Who would they escalate it to if it was a Shimano error? Their problem was...
This is certainly the most concerning part of it to me, and would like to make more people aware of the situation. They have the battery (and the power switch) 'certified' by shimano, but haven't added to the steps ecosystem, only saying shimano will encompass them in a future update. It seems a...
Hi All, many thanks for your responses so far. @Zero / @Doomanic I did purchase on a credit card, so will use that if it is needed. Sending the frame back alone would be a substantial amount of work on my end, plus when I initially asked them if I could replace the broken Yaris with some lyrics...
Hi All, as many other have shared on these threads, I'm having a nightmare with my Decoy, I have no faith in the long term reliability of the system and I no longer wish to own the bike. I'm really struggling with my YT experience and was wondering if anyone else here has been through similar...