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My friend find solution by installing similar spacer. https://www.manualslib.com/manual/1818637/Giant-My20.html?page=45

I have read that these has been some problems with charging port and water ingress. They have also tried to seal it better with my friends bike. Problem might be in battery contacts/charging port. Did you wash you bike with running water?

Did anyone find solution for shutdown problem? My two friends are suffering from same problem.