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  1. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery Not Charging (Red Light Blinking)

    Are you charging the battery in, or out of the bike? Can you try both? From the manual... 5.3.14444Use of the chargers 4A charger • EnergyPak not connected: Charger LED (A) is green (constant). • During charging: Charger LED is red (constant). • Charging issue: Charger LED is red (blinking). •...
  2. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery Not Charging (Red Light Blinking)

    Is there a button on the charger? Pressing it can cause it to only charge the battery to 60% What % is the battery at?
  3. DaveMatthews

    Giant Fathom E+3 which parts to upgrade?

    I am unfamiliar with the term "carriage" device.
  4. DaveMatthews

    Controller lights

    That doesn't sound good. :( Are there any updates available through the app?
  5. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    Yup, that's the right one for sure. Well I'd reserve opinion until I saw the specs in the app. If the bike shows zero/few kms, and the battery is fresh I could get over the paint...
  6. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    Yup, that's the right one for sure. Well I'd reserve opinion until I saw the specs in the app. If the bike shows zero/few kms, and the battery is fresh I could get over the paint...
  7. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    Yup, got that by your location. Today's retail is $5200 What size/wh is the battery?
  8. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    Well that makes a diff. Still though, it seems a little odd that there are paint chips. Have you looked at the bike and battery in the app? Hopefully it looks new in there, and not used.
  9. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    Is it E+2, or E+ Pro?
  10. DaveMatthews

    Giant Fathom E+ 29 (2022) Battery + Paint

    That doesn't seem right for a "new" bike. Was it advertised as "New old stock"?
  11. DaveMatthews

    2024 Reign e+ 2 rattling? video attached

    They came with the kit that required a new battery cover. The side strips get installed on each side of the battery and are about 16" long and the backside of them butt up against the cover itself. The bumper sits on the bottom of the battery in and around the connectors to the frame. Here's...
  12. DaveMatthews

    2024 Reign e+ 2 rattling? video attached

    When I got my 800wh battery for my Stance I had to install the rubber side strips, and rubber grommets. It fits wonderfully tight with no rattle. I wonder if the addition of some rubber stick on bumpers etc might help?
  13. DaveMatthews

    Just got Stance/Embolden Pros

    Nice rides! I'm sure the bugs will be worked out. Enjoy!
  14. DaveMatthews

    Entry level Trance X E+ 3 or Top Stance E+ 0 Pro

    I don't think you're missing much. The Stance has 800wh battery vs the 750wh on the Trance. Same motor. I have the 800wh on my Stance and never come close to using it all in one ride, so for me the 750wh would be fine. Totally guessing here, but I bet the Trance is a little lighter? Personally I...
  15. DaveMatthews

    New Trance X E+ 3 owner with questions

    Yes on the assist levels Yes on tubeless.
  16. DaveMatthews

    Giant bikes cutting out randomly / power interrupt (all Models all Years)

    My '21 Stance was doing that after about 400kms or so. Tried changing remote, did diagnostics at LBS etc but the problem persisted. LBS/Giant ended up replacing the bike, including battery. Hope your issue is easier to fix.
  17. DaveMatthews

    Reign E+ 2022

    Check with these guys? https://www.ebike24.com/giant-energypak-smart-800-battery-cover?number=7986-001
  18. DaveMatthews

    2022 Giant Trance Advanced E+2 won't turn on.

    Was charging attempted both on and off the bike? Does sound like a defective battery though...
  19. DaveMatthews

    Energypak 625 not working or charging

    Have you tried charging on the bike? Not sure what else to suggest...
  20. DaveMatthews

    Energypak 625 not working or charging

    Are you charging on or off the bike?
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