Avinox warranty service in the USA?

Mr Tonka · Jan 27, 2026

So I pre-ordered the new Crestline DJI frame and on their website talks about DJI after sales support, presumably including warranty claims, as if it's done direct through one of the 20 DJI service centers around the world. They even provide an email address to contact DJI directly.

Fast forward a couple of weeks and Atherton opens pre-orders for the S.170.e and they offer sizes that fit my GF. So we try to pre-order during batch 2. The website won't let us and of course 2 days later, pre-orders are for batch 3 and we try again. No dice. We send an email and get a response saying they are "only selling to the UK and EU due to warranty restrictions". I ask if the warranty restriction was for the frame or motor system and their response is below...

"It's just our own company agreement with AVINOX. Because we do not have our own aftersales network set up in the USA, Avinox have said we cannot sell over there just yet."

I responded saying that was interesting because it seems DJI warranty issues for Crestline and other bikes available in the US were handled directly by DJI. So far, no response.

FrogSkunk · Feb 28, 2026

Mr Tonka said:
So I pre-ordered the new Crestline DJI frame and on their website talks about DJI after sales support, presumably including warranty claims, as if it's done direct through one of the 20 DJI service centers around the world. They even provide an email address to contact DJI directly.

Fast forward a couple of weeks and Atherton opens pre-orders for the S.170.e and they offer sizes that fit my GF. So we try to pre-order during batch 2. The website won't let us and of course 2 days later, pre-orders are for batch 3 and we try again. No dice. We send an email and get a response saying they are "only selling to the UK and EU due to warranty restrictions". I ask if the warranty restriction was for the frame or motor system and their response is below...

"It's just our own company agreement with AVINOX. Because we do not have our own aftersales network set up in the USA, Avinox have said we cannot sell over there just yet."

I responded saying that was interesting because it seems DJI warranty issues for Crestline and other bikes available in the US were handled directly by DJI. So far, no response.

I remembered reading your post recently, but couldn’t remember where I saw it. I thought it was in the Crestline pre-order post.

At any rate, I sent an email to Avinox. The email address on Crestlines website. I asked what warranty work would look like for me and others. I asked if we could take to an Amflow dealer if we needed diagnostics and the likes. Here is their response….

Mr Tonka · Feb 28, 2026

Well, that’s super helpful of them. Lol

Astro66 · Feb 28, 2026

People on the internet are funny.

Another funny story. I took my Santa Cruz Vala to a Trek dealer for a warranty repair. I claimed the Rail runs the same Bosch CX motor system, so they should do the warranty repair.

They very politely told me to F**k Off ....... Then even more politely offered to sell me a Trek Rail, which they said, would be covered for any warranty ...... Why are people so unkind ...........

FrogSkunk · Feb 28, 2026

Astro66 said:
People on the internet are funny.

Another funny story. I took my Santa Cruz Vala to a Trek dealer for a warranty repair. I claimed the Rail runs the same Bosch CX motor system, so they should do the warranty repair.

They very politely told me to F**k Off ....... Then even more politely offered to sell me a Trek Rail, which they said, would be covered for any warranty ...... Why are people so unkind ...........

I guess it does sound a bit ridiculous when you say it like that

I was just curious, as I have an Amflow dealer about an hours drive away. Closest CL dealer is a 7 hour flight. Hopefully Im just chasing ghost issues

Mr Tonka · Feb 28, 2026

It’s really weird to me because one of the only MTB shops here in the Tampa Bay Area will service and warranty anything that comes in the door. Just show a receipt that you’re the original owner and you’re in. Any bike, any motor system.

FrogSkunk · Feb 28, 2026

Just read this in another thread. Idk if theres any validity to it considering what Avinox said in their email. They didnt say no, they said its out if their control and there are shop that service ‘direct to consumer’ brands obviously.

When I talk about warranty service, Im not expecting to take my CL into an Amflow dealer, and have them run diagnostics out of the kindness of their hearts. Again, hopefully this is all moot, as Im not planning on having issues. Haha

As a gen 3 Levo owner, Im accustomed to having problems. Especially with the motor.

Astro66 · Mar 1, 2026

Mr Tonka said:
It’s really weird to me because one of the only MTB shops here in the Tampa Bay Area will service and warranty anything that comes in the door.

Not here. Service yes. Warranty no. Shops get paid a pittance for labour on warranty work. So unless they sold you the bike. They are not interested. It's just not worth their time taking on the responsibility.

Once they start working on it. They are stuck repairing it till it's done, and the customer is expecting to pay nothing, no matter what went wrong, or how long it takes. Then it's the shop's responsibility to chase up a manufacturer, they probably have no relationship with, to get paid. It just doesn't happen here.

Fangs2k · Mar 1, 2026

Not sure what the law says in the US, but here in the UK your contract is with the retailer and they are responsible for supporting you during the warranty period.

I can see why Atherton are saying they can only offer support with warranty in the territory they are licensed to sell into, anywhere else would be at the buyers risk or you’d need to return the bike ‘back to base’ to sort any issues.

It’s not an unusual position with lots of consumer goods, including bicycles.

sethimus · Mar 1, 2026

Astro66 said:
Not here. Service yes. Warranty no. Shops get paid a pittance for labour on warranty work. So unless they sold you the bike. They are not interested. It's just not worth their time taking on the responsibility.

Once they start working on it. They are stuck repairing it till it's done, and the customer is expecting to pay nothing, no matter what went wrong, or how long it takes. Then it's the shop's responsibility to chase up a manufacturer, they probably have no relationship with, to get paid. It just doesn't happen here.

yes, cube pays us 15! eur for doing warranty work. our billable hour is 129 CHF. do the math

we ask for a 150 CHF fee for just applying for warranty if the product is not bought from us. if there is additional work, the customer pays for that as we get just crumbs for it from the oems. sucks for them, but that's why you need a good lbs

TheKaiser · Mar 2, 2026

Astro66 said:
Not here. Service yes. Warranty no. Shops get paid a pittance for labour on warranty work. So unless they sold you the bike. They are not interested. It's just not worth their time taking on the responsibility.

Once they start working on it. They are stuck repairing it till it's done, and the customer is expecting to pay nothing, no matter what went wrong, or how long it takes. Then it's the shop's responsibility to chase up a manufacturer, they probably have no relationship with, to get paid. It just doesn't happen here.

I can see what you're saying regarding the poor reimbursement rate leading shops to shy away, and also that one wouldn't expect a Trek dealer to be able to handle warranties for Santa Cruz on something like a frame or house brand handlebar...

BUT, doesn't it somewhat depend on how the OEM part supplier has set up their warranty infrastructure and any delegation (or lack thereof) with the bike brand? For example, I have worked in shops where we've warrantied Shimano and Sram parts on bike brands we didn't carry, because each of those suppliers handled warranties internally at that time. It didn't matter what brand bike the Sram master cylinder, or the Shimano crank, originally came on, as the bike brand wasn't part of the loop. If the OEM supplier's reimbursement was insufficent, we would either tell the customer that the warranty only covered the parts but they would need to pay for the labor, or if they were a long term good customer we might eat some of the labor time as a favor to them to earn their future loyalty.

These motor manufacturers seem like they are positioned more like Sram or Shimano in terms of the interchangability of the part between different bike brands, so ideally (for the customer) they would handle motor warranties directly with any shop that has some sort of relationship with them. An Avinox motor a CL is the same as one on an Amflow. It's not like the proprietary shocks or white labeled motors on a Specialized, at least at this point in time where Specialized is a key part of the loop. If the shop sells no Avinox equipped bikes, I can see why that could be a problem, but if they already sell any of the abovementioned brands then cutting the bike brand out of the middle would make everything so much smoother. In terms of validating the status of the warranty, it should be even easier than a crank or a brake lever given that most of these motors require registering them via an app before use.

FrogSkunk · Mar 2, 2026

TheKaiser said:
I can see what you're saying regarding the poor reimbursement rate leading shops to shy away, and also that one wouldn't expect a Trek dealer to be able to handle warranties for Santa Cruz on something like a frame or house brand handlebar...

BUT, doesn't it somewhat depend on how the OEM part supplier has set up their warranty infrastructure and any delegation (or lack thereof) with the bike brand? For example, I have worked in shops where we've warrantied Shimano and Sram parts on bike brands we didn't carry, because each of those suppliers handled warranties internally at that time. It didn't matter what brand bike the Sram master cylinder, or the Shimano crank, originally came on, as the bike brand wasn't part of the loop. If the OEM supplier's reimbursement was insufficent, we would either tell the customer that the warranty only covered the parts but they would need to pay for the labor, or if they were a long term good customer we might eat some of the labor time as a favor to them to earn their future loyalty.

These motor manufacturers seem like they are positioned more like Sram or Shimano in terms of the interchangability of the part between different bike brands, so ideally (for the customer) they would handle motor warranties directly with any shop that has some sort of relationship with them. An Avinox motor a CL is the same as one on an Amflow. It's not like the proprietary shocks or white labeled motors on a Specialized, at least at this point in time where Specialized is a key part of the loop. If the shop sells no Avinox equipped bikes, I can see why that could be a problem, but if they already sell any of the abovementioned brands then cutting the bike brand out of the middle would make everything so much smoother. In terms of validating the status of the warranty, it should be even easier than a crank or a brake lever given that most of these motors require registering them via an app before use.

This was my thought process. Ive had Sram stuff warrantied at a LBS that I definitely didnt buy the bike from. Obviously Im not going to walk into an Amflow dealer when my Teewing frame is cracked

Avinox warranty service in the USA?

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